Published: 19 February 2024
Businesses prioritize business outcomes, buying experiences and cloud consumption models when buying communication services. CSPs product leaders should use this trend analysis to drive growth by offering services through platforms, improving buyer and partner experiences, and focusing on outcomes.
As more enterprises follow a cloud-first strategy, they prefer to consume communications service provider (CSP) offerings, including connectivity and security, similar to the way they consume cloud services in a scalable, agile, on-demand fashion with flexible consumption-based pricing models.
CSP offerings like 5G, private mobile network (PMN), Internet of Things (IoT), edge computing, security and artificial intelligence (AI)/machine learning (ML) can be used to build composable business capabilities and combined to deliver vertical and segment-specific business outcomes.
IT spending by small and midsize businesses (SMBs) is expected to grow from $1.45 trillion in 2023 to $2.06 trillion by 2027 (compound annual
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Analysts:
Ajit Patankar, Pablo Arriandiaga, Khurram Shahzad, Mounish Rai, Gaspar Valdivia, Gregor Petri, Susan Welsh de Grimaldo, Lisa Unden-Farboud, Megan Fernandez, Daniel O'Connell, Jouni Forsman, Sylvain Fabre, Pulkit Pandey, Jon Dressel, Kameron Chao
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