... management software buyers face software options that fail to cover some use cases or processes but do not find out until after making a purchase. Customer service and support technology leaders can use this presentation to organize business needs that will drive functional priorities. Gartner Insights ...
Analyst(s): Jim Robinson
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... Customer service and support technology vendors are classified under an array of acronyms with definitions that say little or sound the same. Use this research to get up to speed on three of the most critical, colliding, and confused markets. More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... revenue. Knowledge of this trend will help product leaders serving this opportunity effectively allocate resources, cultivate partnerships and enhance customer intimacy. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Alfonso Velosa | Chrissy Healey | John Santoro | Robert Brown
... Customer education, regulatory issues and data scarcity emerged as top challenges for AI service organizations to overcome. Product leaders must focus on improving the accuracy of their AI models and communicating the business value in terms of KPIs to drive adoption. Overview Analysis Gartner Recommended ...
... During COVID-19, alongside safety of employees and customers, preserving cashflow is a high priority for retailers. A disciplined approach to cost optimization is a big contributor to business solvency, enabling operations and trading, and becoming a pillar in a CIO’s reopening plan beyond COVID-19. ...
... Recipe-based B2B manufacturing CIOs see increased urgency for greater transparency and faster fulfillment of customer requests. This presentation highlights how CIOs can connect the data across the product life cycle ecosystem to fulfill orders faster, more accurately and with fewer changes. Recommended ...
Analyst(s): Christian Hestermann | Michelle Duerst | Alexander Hoeppe | Marc Halpern | Michael Shanler | Ivar Berntz
... Recipe-based B2B manufacturer CIOs see increased urgency for greater transparency and faster fulfillment of customer requests. This presentation highlights how CIOs can connect the data across the product life cycle ecosystem to fulfill orders faster, more accurately and with fewer changes. Recommended ...
Analyst(s): Michael Shanler | Christian Hestermann | Ivar Berntz | Alexander Hoeppe | Marc Halpern | Michelle Duerst
... account opening process. Instead of having to visit a branch, customers can open an account at their own convenience using a mobile device that can digitize all the paperwork. Digital account opening is transforming the customer experience at Banco BPI, as well as reducing the time it takes to open an ...
... of employees experience “cultural tensions," or competing priorities they don’t know how to balance. Communications leaders can help resolve tensions by clarifying organizational priorities and helping employees build judgment. We conducted research to understand how employees experience the impact of ...