... B2B marketplaces deliver value to providers, partners and customers, but most providers treat them as a cost center rather than as a source of profit. Here, we present eight ways that product managers can monetize site features, which will also help them justify future marketplace improvements. Overview ...
Analyst(s): John Santoro | Nicholas Carter | Laz Gonzalez
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... business-first approach to IAM, where IAM is both a business enabler and a cybersecurity control serving multiple constituencies, such as workers, customers, partners and machines. For 2025, we focus on resilient identity infrastructure and address topics like AI in IAM. Scope Analysis Topics Suggested ...
... applications continues to grow, gathering interest from shippers and carriers alike in a response to optimize processes, reduce costs and become more customer-centric. Supply chain technology leaders can use this research to gauge the market and evaluate solutions. Overview Market Definition Market Description ...
Analyst(s): Carly West | Nathan Lease | Oscar Sanchez Duran
... Access Research Already a Gartner client? Many SAP customers have yet to finalize their SAP S/4HANA strategy, and SAP’s push toward the cloud has made this more challenging than it was before. Sourcing and procurement leaders should use this research to understand the critical factors that will affect ...
Analyst(s): Victoria Rowan | Bill Ryan | Calum McDonald | Jan Cook | Mike Tucciarone
... sales organization, not just a buyer self-service tool. By integrating it into sales strategies, CSOs can unlock new business opportunities, improve customer engagement, generate rich buyer insights and drive revenue growth. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended ...
Analyst(s): Aditya Vasudevan | Luke Tipping | Mike Lowndes
... The shift toward digital KYC in banking is driven by changing regulatory requirements, operational factors and customer expectations. Bank CIOs should use this Market Guide to learn about the latest capabilities and vendor solutions that can help them with their evolving KYC needs. Overview Market Definition ...
... Already a Gartner client? Whether you buy it, build it or blend it in, software has become critical to the way firms create and deliver value for their customers. This strategic roadmap helps software engineering leaders create a world-class software engineering organization. Overview Introduction Envision ...
... Already a Gartner client? Software engineering leaders face the challenge of efficiently designing, building and delivering high-value software that customers value. This research offers iterative steps, as well as tools and maturity models, to assess, plan and implement engineering practices that drive ...
Analyst(s): Annie Hodgkins | Akis Sklavounakis | Brent Stewart
... Customer service organizations looking to adopt SaaS-based contact centers are faced with myriad pricing and service offers. Application leaders should use this research to guide negotiations for the most competitive final proposal in terms of payments, SLAs and professional services. Overview Strategic ...