... Communicators are facing pressure from multiple sources demanding direction on when and how the organization should engage in contentious issues. Customers, employees, activists and executives all expect companies to take a stance — but doesn’t that expose the business to reputational risk? Our research ...
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... Access Research Already a Gartner client? Establishing confidence in a user’s identity is the foundation of many digital interactions with customers or workforces. Identity and access management leaders should understand the nuances of how identity verification is delivered so they can select a vendor ...
Analyst(s): James Hoover | Akif Khan | Nayara Sangiorgio
... client? Cloud application platforms remove infrastructure management complexity, support dynamic scaling and enable product teams to deliver faster customer value. This research helps software engineering leaders to evaluate cloud application platform vendors and find the best fit for their organization ...
Analyst(s): Anne Thomas | Tigran Egiazarov | Mukul Saha | Steve Schwent
... and Improvement Time Management Assistance and Task Management Metrics and Recognition Voice of the Employee Information Access Process Efficiency Customer Intelligence Intelligent Dialogue Inclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology Gartner Critical Capabilities Abstract ...
Analyst(s): Jim Davies | Jim Robinson | Mark Dauigoy | Kim Dans
... Gartner recently spoke with 90+ sales enablement leaders to learn the recommendations and actions they are currently taking in four key areas: Virtual customer engagement Seller productivity Work from home technology Training sellers Download our report to learn more. ...
... upmarket as these offerings are commonly used to meet complex and multiregional requirements. This research will help application leaders responsible for customer service find the right provider for their geographic and functional needs. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions ...
Analyst(s): Pri Rathnayake | Drew Kraus | Steve Blood
... Customer relationships are built and sustained with relevant marketing content. But many CMOs struggle to lead effective content marketing programs or prove the business value of their efforts. Guide your team to strengthen content marketing maturity and align results to business goals. Upshot Analysis ...
... likely to fail in their agile implementation. Key Challenges Introduction Analysis Eliminate the “Hero Coder” Mentality Build Trust With Internal Customers and Other Key Stakeholders Transparency Breeds Trust Provide a Solid Foundation for Agile Practices Shared Values Shared Goals Empowerment Transition ...
Analyst(s): Mike West | Matthew Hotle | Wan Fui Chan