... Access Insights Already a Gartner client? CPaaS vendors are expanding the scope of their products and services to target more use cases focused on customer service, Internet of Things and marketing. Application leaders responsible for choosing CPaaS vendors must use this research to select who has better ...
Analyst(s): Sebastian Hernandez | Daniel O'Connell
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... Platform Smart Contract Oracle Postquantum Blockchain Smart Contracts Distributed Storage in Blockchain Zero Knowledge Proofs Blockchain PaaS Things as Customers Blockchain for IAM Decentralized Applications (Dapps) Blockchain for Data Security Metacoin Platforms Quantum Computing Consensus Mechanisms Sidechains ...
Analyst(s): Rajesh Kandaswamy | Ray Valdes | David Furlonger
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... finding synergies with initiatives that combine sustainability and cost objectives, while others are investing in new technologies to improve customer experience, enhance their employee value proposition and drive growth. “While the supply chain function is most often delegated cost management responsibilities ...
... just KPIs. Traditional KPIs miss the mark. Gartner findings show that tracking granular behavioral metrics, such as the number of demos or seller and customer talk ratio, gives you real visibility into change. Use these metrics to align incentives, monitor progress and adapt your approach in real time. ...
... Quality is essential to the supply chain in order for organizations to ensure successful business outcomes and customer satisfaction. Quality leaders can use this research to explore and track technologies, operating models and supply chain frameworks to support their strategic business goals. Analysis ...
Analyst(s): Kate Wagner | Mónica Pellerano | Hope Warrilow
... design is between central control – with benefits in standardised business processes, supplier specifications and customer commitments – and decentralised control, which confers customer responsiveness and market sensitivity. Most large global companies have swung back and forth between these extremes ...