... capabilities. Business capabilities are how enterprises combine resources, competencies, information, processes and their environments to deliver consistent customer value. An organization’s business capabilities may be innovating, differentiating or common. Segment the components of your enterprise app portfolio ...
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... safety training. They also generally own their trucks, which unlike passenger cars are viewed as business assets and managed for productivity. And customers truly need truck transport, unlike a shopping service which is more of a nice-to-have. Scaling these two admittedly minuscule examples up to something ...
... to gouge passengers for extra bags and operate planes perennially short of pillows must undertake a comprehensive re-evaluation of its approach to customer service”. There’s an old saying that should be kept in mind before we get too indignant: you get what you pay for. Flying is too cheap and that’s ...
... counterfeits, executing recalls, verifying license rights and so on. Each task today is undertaken to maintain the trust brands require to serve customers; the trust supply chains need to buy, sell, ship and receive with confidence; and the trust operators have that machinery is working as intended. ...
... separating intellectual property from physical product and the stranding of earnings overseas. In terms of freeing business location decisions to fit customer markets and key personnel, this change could simplify network design for functions like planning, sourcing and product development. Work to be done ...
... export from Brazil. Free trade may be good economic gospel, but Brazil’s experience could encourage others to experiment with protectionism. As for China, what once was held up as factory to the world is quickly becoming customer of the world. Plant locations in China used to be all about export. Today ...
... about establishing platforms and then monetizing benefits of using the platform over time. This requires creative financial arrangements with both customers and partners on pricing, intellectual property ownership and risk sharing. This is all speculation on my part since Flannery has so far promised only ...
... economic, and political challenges. Addressing these has numerous benefits, including cost reduction, greater agility, and improved stakeholder experience, but it also lays the groundwork for further business growth. Most organizations lack effective simplification governance that is capable of addressing ...