... Access Insights Already a Gartner client? Selecting a CRM customer engagement center is a pivotal decision that shapes customer service success and business outcomes. This guide helps customer service technology leaders avoid costly mistakes and confidently choose the best-fit platform. Insights at a ...
Analyst(s): Drew Kraus | Pri Rathnayake | Francesco Vicchi | Jim Robinson
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... Based on 3,500+ analyzed customer interactions, this research delivers data to build a business case for value-centered service transformation. Use this data on customer retention, spend, and cost reduction to win support for investments to shift customer service to a value and growth engine. Insights ...
... Already a Gartner client? Traditional, survey-led voice-of-the-customer programs create blind spots, missing critical signals that lead to a failure of confidence in VoC. Revenue and retention leaders can use GenAI to analyze real-time customer conversations, uncover relevant insights and accelerate their ...
... organizations could see a 300% increase in fraud attempts over 2023 levels. Join this complimentary Gartner customer service and support webinar as Gartner experts discuss 2025 predictions on how voice-based customer service will change and share recommendations to mitigate associated risks. You will walk away from ...
Analyst(s): Christopher Sladdin | Patrick Quinlan | Jason Bridge
... significant attention, the rise of AI has not yet materially affected growth rates. The foundational importance of data and rich customer profiles to support AI has driven customer data platforms to grow by 21.9%. What You Need to Know Findings: Top-Line Results Gartner Recommended Reading — This section ...
Analyst(s): Roland Johnson | Amarendra . | Julian Poulter | Alexandre Oddos | Kanchi Bindal
... digital supply chain guide for our latest survey findings: CSCOs expect double-digit growth in demand from machine customers by 2030 Only 15% of supply chains are ready to respond to machine customer demand More than 60% of supply chains are planning to design their machine response strategy over the next 3 ...
... negative — such as how you can connect with unhappy customers offline or by taking accountability for a poor customer service experience. You may even be able to win them over, and retain a client who otherwise would have churned. Potential customers will be impressed that you took the time to acknowledge ...
... revenue business model used for decades is out of alignment with the buying journeys of today’s decision makers. Tech CEOs must understand how to adopt RevOps for sales, marketing and customer service to outpace buying journey shifts and market changes. Overview Strategic Planning Assumption Introduction ...
Analyst(s): Patrick Stakenas | Peter Havart-Simkin
... Harness the Power of 1 Million Software Reviews October 1, 2019 Contributor: Mark DiGiammarino The importance of customer reviews continues to grow. Discover how you can harness the power of customer reviews for your business. Drop the balloons and fire the confetti cannons: Gartner Digital Markets has recruited ...