... Gartner conferences and events across North America and EMEA. His skills encompass key account management, buyer insights, and customer experience, as well as understanding customer buying preferences and navigating market disruptions. Dan worked at CEB in their Sales Advisory Team and before that held different ...
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... profitable growth and boosting lifetime customer value demand that enterprises improve their abilities to sense and respond to customer needs. This roadmap shows how IT leaders can partner with their leadership and implement the CX CORE model to create a customer-centric organization. Overview Strategic ...
Analyst(s): Michael McCune | Don Scheibenreif | Michael Chiu | Melissa Hilbert | Ilona Hansen
... combination of interaction analytics (desktop, speech and text), customerjourney analytics and next best action analytics that collectively surface real-time and historical insight into the customer service experience.
The deployment of customer service analytics has the potential to uncover a diverse range ...
... a great loyalty program takes a lot of effort — with heavy investment in customer understanding, new technologies and market research. Ironically, many organizations do the hard part, but fail to communicate with their customers — effectively undermining their own loyalty programs. Gartner Research ...
... Access Insights Already a Gartner client? Customer service leaders struggle to demonstrate impact because traditional metrics fail to link service efforts to customer and business outcomes. Use value-centered service metrics, hierarchies, and storytelling to connect service activities to retention, adoption ...
Analyst(s): Andy West | Daniel O'Sullivan | Christopher Sladdin | John Quaglietta
... Customer service and support leaders are heavily investing in technology to achieve critical business goals. However, most investments fail to deliver results. Whether managed by the business or IT, leaders must ensure their organizations get maximum value from these technologies. About the Speaker ...
... and helped business teams succeed ABL Life Insurance improves productivity and customer experience with new digital strategy Business challenges ABL Life has provided insurance and financial services to 1.13 million customers for the past 60 years with advanced product development capability earned as ...
... Cloud human capital management suites for regional and/or sub-1,000 employee enterprises offer cloud-based application solutions that streamline and support multiple HR functions. This note guides HR technology leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. ...
... Client Story Navigating Supply Chain Disruption: Boosting Continuity and Growth Hear from Corinne Burrows, JTI's Vice President of Regional Supply Chain, as she shares their approach to navigating disruption through improved business continuity planning and a growth mindset. Related Gartner resources Ga ...