... potential to transform contact center operations, with AI-driven solutions for conversation analytics, quality intelligence and agent well-being. Customer service and support technology leaders can use this research to explore innovative CX and efficiency-focused use cases. Overview Analysis Gartner ...
Analyst(s): Wynn White | Jonathan Schmidt | Christopher Sladdin | Kathy Ross | Patrick Quinlan
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... users are resistant to change. Product leaders can leverage the User Technology Adoption Readiness Index to gauge user readiness and tailor growth and customer success efforts to suit various industries, roles and regions. Overview Survey Objective Data Insights Presentation Deck Gartner Research ...
... This note guides security and risk management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the Customer Segment View Gartner Recommended Reading Methodology Gartner Research ...
... security threats. Security and risk management leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the Customer Segment View Gartner Recommended Reading Methodology Gartner Research ...
... Many customer data platform implementations face project stalls and performance issues because teams ignore critical prework steps. Marketing operations leaders can drive CDP success by addressing data readiness, capability-fit and cross-functional awareness at the beginning of the journey. Overview ...
... continuous innovation. Enterprise architecture leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the Customer Segment View Gartner Recommended Reading Methodology Gartner Research ...
... Leading organizations no longer view customer fulfillment as strictly tactical, but many CF leaders lack the relationships and influence to drive their strategy. CF leaders can use this research to build a network of supporters to advance their agenda and solidify CF’s value in the organization. Overview ...
... Customer service and support leaders are looking for innovative ways to differentiate their organizations through digital transformation. The Cool Vendors in this research can help in areas such as personalization, cross-channel engagement continuity and unstructured communications analysis. Analysis ...
Analyst(s): Alastair Woolcock | Brian Manusama | Simon Harrison | Olive Huang | Jim Davies | Anthony Mullen | Jim Robinson
... Many organizations fail to maximize the sizable growth opportunity inherent in existing customers. Customer service and support leaders must reorient their organizations from a primary focus on issue resolution to a focus on delivering value to capitalize on this opportunity. Session Description Gartner ...
Analyst(s): John Quaglietta | Andrew Schumacher | Jennifer MacIntosh