... will not evolve unless HR leaders can redefine what success looks like. HR leaders can use this research to go beyond reactive measures focused on HR customer service and toward proactive metrics that provide strategic value to the business. Gartner Recommended Reading Gartner Research ...
Analyst(s): Alexandra Shearer
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... Improving customer engagement, empowering insightful data-driven decisions and creating content with GenAI are the key areas where AI services are making significant impact. Services leaders should prioritize these use cases, while also developing GenAI capabilities for emerging opportunities. Overview ...
... fall of investment in metaverse-related technology has left the industry confused about the metaverse’s future. Gartner projects increased metaverse customer engagements and revenue growth via indirect business solutions for product leaders with composable tech and business expertise. More Detail Gartner ...
... Customer awareness, technology adoption readiness and end-user change management are the top challenges in scaling GenAI solutions. Product leaders should improve data readiness, educate clients and address privacy and regulations issues to deliver value in the increasingly crowded GenAI market. Overview ...
Analyst(s): Vibha Chitkara | Danielle Casey | Ethan Cai | George Brocklehurst | Ray Valdes | Anushree Verma | Eric Goodness
... has all the technologies needed to deliver end-to-end digital twin solutions. A successful ecosystem of technology partners is the key to optimizing customer business solutions. Without a managed technology ecosystem, product leaders risk limiting their revenue opportunities. Overview Analysis Gartner Recommended ...
... investment priorities. This research can help quality leaders identify technologies to invest in which provide the most value within four categories: cost, customer experience, efficiency and revenue. Overview Data Insights Gartner Recommended Reading Gartner Research ...
... When done right, communication increases productivity and customer satisfaction. This tool is designed to help HR professionals diagnose their communication styles and those of their colleagues, enhancing their role as critical facilitators of organizational growth and productivity. When to Use Directions ...
... Revenue enablement brings customer-facing functions together to ensure support roles have access to the content, technology and skills needed to maximize revenue generation. Analyst relations professionals can increase their impact by contextualizing insights to inform decision making and enhance growth ...
Analyst(s): McKenzie Smith | Liz Pellegrini | Elizabeth Jones
... management software buyers face software options that fail to cover some use cases or processes but do not find out until after making a purchase. Customer service and support technology leaders can use this presentation to organize business needs that will drive functional priorities. Gartner Insights ...