... disparities matter more than others. Tens of thousands of survey responses reveal big (and damaging) disconnects, including workers’ knowledge of customer needs and ability to take risks and innovate. Recommended by the Authors Gartner Insights Abstract ...
Analyst(s): Enterprise Risk Management Research Team
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... Organizations have prioritized the use of digital channels to reach customers and citizens. Technology innovation leaders (including CTOs, CIOs, heads of innovation and enterprise architects) must support this increased reach with innovative new products and services. Overview Recommended Actions How ...
Analyst(s): Brian Burke | Gilbert van der Heiden | Nolan Hart | Marty Resnick | David Cearley
... Utility customers expect a future in which they have ubiquitous, reliable, economically priced energy, with more transparency, control and convenience. Utility CIOs can use our 2019 research to optimize technology to address these expectations. Scope Analysis Topics Planned Research Suggested First Steps ...
... the U.S. and pursuing “national interests,” China’s chip leaders face peculiar challenges around workforce, prioritizing between local and global customers, and managing government stakeholders. Overview Strategic Planning Assumptions Introduction Market Trend Gartner Recommended Reading Gartner Insights ...
... turbulent times. Gartner’s deep knowledge in the finance function and expertise in technology uniquely equips us to be your trusted guide along your journey. Tackle your priorities head on Achieving your critical priorities will define your success, and our explicit objective is to help you deliver them ...
... context Context determines how to apply governance Target model: Apply styles and mechanisms based on context Action plan: Outline your governance journey and create a game plan Leadership: Change management for adaptive IT governance Appendix: Case Studies James Avery Craftsman breaks down organizational ...
... Data and analytics underpin the success of virtually any initiative customer service and support leaders may undertake, but leaders struggle to make confident data-driven decisions. Leaders should use this model to understand their current maturity and develop an action plan to increase it. Overview ...
... Emerging technologies provide insurers with an opportunity to shift customers from being passive recipients to active participants in a property and casualty insurance claim. P&C insurance CIOs should use this research to set their digital ambitions for claims transformation and optimization initiatives ...
... P&C insurance CIOs face great challenges in prioritizing technology investments to deliver differentiating customer experiences, improve productivity and enable enterprise growth. They must adopt, trial or assess these top technology trends to influence strategies and support successful execution. Overview ...
Analyst(s): Kimberly Harris-Ferrante | Sham Gill | James Ingham