Published: 18 March 2024
P&C insurance CIOs face great challenges in prioritizing technology investments to deliver differentiating customer experiences, improve productivity and enable enterprise growth. They must adopt, trial or assess these top technology trends to influence strategies and support successful execution.
P&C insurers can prepare to outperform competitors in delivering the next generation of customer experiences through leveraging AI and IoT for streamlined claims and data intelligence to identify critical factors for delivering enhanced customer value.
Productivity and operational efficiency gains supporting improved margins will require maturing hyperautomation from process automation to autonomous processing; digital underwriting; leveraging insurance-specific IP from low-code/no-code platforms; advancing generative AI (GenAI) use cases and enabling multicloud workload deployment.
P&C insurance CIOs can enable the rapid exploitation of new avenues of growth through open APIs for embedded insurance and SaaS P&C core platforms for product innovation.
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