... pressure to innovate or risk losing customers, talent and market share. Success depends not only on AI investments but also on strong data, governance and talent foundations that support scalable innovation. Gartner recommends organizations prioritize AI-powered customer innovation, strengthen data and analytics ...
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... Risk Customer Service & Support Finance Human Resources Information Technology Legal & Compliance Marketing Sales Supply Chain More News Analyst Q&A Emily Weiss Sr Principal Analyst Q&A | September 22, 2026 Gartner Marketing Survey Finds 35% of Consumers Rely on Influencers Less Due to AI Customer Service ...
... total landed cost changes that fluctuated weekly. Inventory as a strategic asset. Many companies used targeted, policy-aware buffers near critical customers and in tariff-advantaged locations. The lesson for 2026: Treat trade policy as a dynamic input into strategy, not a temporary exception to work around ...
... Organizations with AI leaders are twice as likely to achieve strong outcomes 28% generate revenue (vs. 13% without) 28% reduce costs (vs. 15%) 28% excel in customer experience (vs. 17%) Gartner finds operational performance also improves: 44% of generative AI prototypes reach production (vs. 36%) 38% of AI projects ...
... disaster recover, insight and outside in a hybrid approach," Mr. Sondergaard said.
Customer experience. This is how CIOs connect and engage in new ways. The digital customer experience may be the only one that the customers have. This is how the business engages in the digital world. The pioneers are exploring ...
... continuing their journey toward compliance with the GDPR that has been in effect since 25 May 2018. Implementing, assessing and auditing the business processes related to the GDPR are expected to be the core focus of security service spending for EU-based organizations, and for those whose customers and employees ...
... Virtual Reality Will Rely on 5G to Change the Customer Experience Inside and Outside Retail Stores Augmented reality (AR) and virtual reality (VR) have the potential to shake up the customer experience by individualizing retailers’ offers and enabling customers to visualize products in different settings ...
... product information and offerings because of limited prospect information. Buyer intent signals help teams identify where buyers are in their purchase journey, enabling them to adapt targeted marketing messaging and sales pitches, and better align with the specific interest signals buyers leave across third-party ...
... Accelerators Accelerate organizational priorities through a methodical, step-by-step journey — powered by curated content, proven tools, and ready-to-use templates for CIOs and their teams. Explore our newest Accelerators based on top CIO priorities Accelerator for Emerging Technology Evaluation Assessing ...