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Research Jan 2026
... at scale. To drive revenue and customer satisfaction, CMOs must pivot from a technology-first approach to one that incorporates customer-centricity, data transparency and customer value. Insights at a Glance Impact Brief Actions Actions and Cautions How to Execute Success Measures Contributors Gartner ...

Analyst(s):   Penny Gillespie
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Premium Research Jan 2026
... This 2-minute Consult the Board survey summary features inputs from 11 Data and Analytics Research Board members regarding their approaches to defining and enforcing boundaries for artificial intelligence (AI) usage. It outlines the restricted areas for AI, strategies for communicating the restrictions ...

Analyst(s):   Consult the Board Research Team
Premium Research Nov 2025
... the latest insights on ServiceNow’s evolving role across workflow orchestration, AI governance, autonomous agents, CRM, cybersecurity and enterprise data. At a Glance Overview AI Position Noteworthy Events, Key Initiatives and Activities Top Strengths and Challenges Trending Topics Vendor Market Coverage ...

Analyst(s):   Deepti Gopal   |   Alastair Woolcock   |   Kelli Smith   |   Dennis Gaughan   |   Mike Gotta   |   James Boyle   |   Nicole Paripurana   |   Jess Aggio   |   Kumar Dhir   |   Jan Cook   |   Susan Welsh de Grimaldo   |   Colin Fletcher
Research Feb 2026
... an increase in service providers’ AI-optimized server investments and continued digitalization in manufacturing and transportation. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Note 1: Exchange Rate Alert Note 2: Constant Currency ...

Analyst(s):   Jonathan Davenport   |   Shivani Palepu   |   Jeff Casey   |   Rishi Sood   |   Marc Halpern   |   Tom Nolan   |   James Ingham   |   Debbie Buckland   |   Marlena Brown   |   Nicole Foust   |   Pankaj Verma   |   Jonathan Rivera   |   Inna Agamirzian   |   Peter Kjeldsen   |   Gregor Petri   |   Simon Cushing
Research Jan 2026
... increase through the forecast period, while memory will continue aggressive spending until 2028 when the next cyclical decline begins. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Notes Gartner Insights Abstract ...

Analyst(s):   Bob Johnson   |   Gaurav Gupta   |   Menglin Cao
Research Nov 2025
... billion in annual spending by 2029 as cloud expansion, AI innovation, and the rise of consumption-based models reshape the market. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Note 1: Exchange Rate Alert Note 2: Constant Currency ...

Analyst(s):   Kelli Smith   |   Colin Fletcher   |   Lisa Unden-Farboud   |   Sharat Menon   |   Arunasree Cheparthi   |   Robin Schumacher   |   Brandon Medford   |   Nicholas Carter
Research August 03 2026
... and service providers from the "Winning the AI Vendor Race" eBook: Build a defensible, lasting position in an AI-driven market Uncover critical market data and inflection points Unlock a practical framework for action What is the AI Vendor Race? The AI vendor race encompasses multiple, overlapping contests ...
Article April 09 2026
... Institutionalize a community of savings and accountability across IT and the business. Carry on with continuous improvement, revisit the roadmap, and upgrade data and delivery methods as maturity rises. Show the delta between the actual budget and the hypothetical “no‑program” budget to prove value creation. ...
... operations, and cloud Data and analytics Cybersecurity Application architecture and development Technical Architect for digital business Organizations can realize the promise of digital business and the digital workplace when they take control of their underpinning architecture, data and technology. Technical ...
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