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Research Mar 2021
... AI can greatly enhance digital commerce applications, due to the abundance of data and business value derived from improving customer experience across channels. This infographic identifies 21 digital commerce use cases. Application leaders can use it as a starting point to prioritize opportunities. ...

Analyst(s):   Sandy Shen
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Research Mar 2021
... Application leaders responsible for selecting and deploying CRM sales technology should use this guide to identify best-fit technologies to support sales objectives, create a multiyear technology roadmap, define timelines for technology implementation and communicate the plan to business partners. Ov ...

Analyst(s):   Sales Research Team
Research Jan 2022
... Digital twins in oil and gas are emerging as the hub of next-generation digital asset operations. CIOs should develop modular architectures, integration skills and governance processes to make composite digital twins viable as enablers of business value. Overview What You Need to Know Gartner Recommended ...

Analyst(s):   Simon Cushing   |   Rich McAvey
Research Jul 2021
... Pursuing digital commerce is a key way to gain customers, boost revenue and reduce costs. This Hype Cycle will help application leaders evaluate a wide range of commerce technologies in light of how long they will mature, and the extent of their business impact. Analysis Definition Why This Is Important ...

Analyst(s):   Sandy Shen
... reveals growing digital confidence among CIOs in the region. While 42 percent of global CIO respondents think they don't have the IT skills and capabilities to meet digital challenges, in Latin America only 26 percent of IT organizations think they are not ready to "tame the digital dragon." More detailed ...
Research Oct 2021
... Application leaders must think differently when expanding digital commerce to B2B. By utilizing a common platform for customers and the B2B sales team, organizations will improve CX, remove friction, reduce costs and increase revenue. Overview Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Penny Gillespie
Insight June 29 2022
... and deliver significant opportunity. Digital trends such as AI engineering, cloud-native platforms, cybersecurity mesh and hyperautomation are rapidly approaching maturity. This continuous technology innovation will enable the alignment of the physical and digital worlds and create competitive advantage ...
Research Nov 2021
... As customers demand low-effort check-out experiences, businesses must choose the right payment providers for their digital commerce platform. Application leaders responsible for payments can optimize customer experience and save time and money by asking vendors 12 key questions. Overview Introduction ...

Analyst(s):   Dayna Radbill
Premium Research Nov 2022
... between regions — many are multibrand, multiregion and multi-business-model. Application leaders must select the right model for managing complex digital commerce organizational demands. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mike Lowndes
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