Client Story

Empowering Strategic IT Transformation and AI Governance

Voranuch Dejakaisaya, Executive Chairman at Kasikorn Business-Technology Group, partnered with Gartner to address mission-critical priorities around IT investment risk management, security, and AI governance. With Gartner’s support, the organization gained strategic clarity, leveraged expert frameworks, and accelerated decision-making to advance key transformation initiatives.

Mission-critical priority

Drive IT transformation and AI governance by establishing clear priorities, benchmarking against regional and global competitors, and leveraging expert insights for effective decision-making.

How Gartner helped

  • Analyst Consultations and Thought Partnership: Regular access to Gartner’s executive partners and global analysts provided valuable insights, highlighted key learning areas, and facilitated information sharing across the organization. Monthly and biweekly calls enabled benchmarking against competitors and supported strategic decision-making.
  • Frameworks and Strategic Planning Materials: Gartner supplied actionable frameworks, including the Magic Quadrant for vendor selection and AI governance principles. These tools helped structure transformation initiatives, accelerate decision approvals, and create business value.
  • Best Practice Content and Global Insights: Access to Gartner’s research articles and use cases enabled the organization to benchmark strategies globally, train staff in AI, and adopt proven methods for process improvement and innovation.

Business impact

With Gartner’s support, Kasikorn Business-Technology Group:
  • Accelerated and improved decision-making, enabling faster vendor selection and clearer project prioritization.
  • Achieved strategic clarity and established robust AI governance and frameworks, aligning transformation initiatives with business value creation.

  • Enhanced organizational learning and benchmarking, facilitating consensus among stakeholders and advancing digital transformation.

Industry

Industry

IT Services


Revenue

Revenue

฿ 993M | $30M USD


Employees

Employees

~1800

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