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Premium Research Oct 2024
... Retail and consumer goods companies can achieve greater profitability by integrating the digital + product experience. Executive leaders can use this research to learn about the strategy, benefits, business capability models, corresponding technologies and real-world examples related to this topic. ...

Analyst(s):   Michelle DeClue   |   Alfonso Velosa
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Research Oct 2021
... agility to quickly respond to defects. Software engineering leaders must take three steps to move beyond their approach to software quality and build digital immunity. Gartner Insights Abstract ...

Analyst(s):   Joachim Herschmann
Research Dec 2021
... for your citizen experience program captures executive and program expectations and establishes stakeholders’ commitments. Government CIOs leading digital transformation need to leverage that roadmap to establish a CX program with an outside-in approach to delivering services. Gartner Insights Abstract ...

Analyst(s):   Apeksha Kaushik   |   Bill Finnerty
Premium Research Mar 2024
... Defining the appropriate level of ambition when responding to Gartner’s Digital Execution Scorecard is key to interpret results and make accurate investment decisions. CIOs can use this research to guide their discussion and select the level of ambition that best fits their goals. Gartner Research ...

Analyst(s):   Shruthi Shankel   |   Cesar Lozada
Premium Research Sep 2024
... This Infographic provides an overview of democratized digital delivery, how it impacts the IT organization and the actions IT leaders must take now (or in the near term) to create the building blocks for successful business-led IT delivery. Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Allison Adams   |   Auria Asadsangabi   |   Shilpa Pental   |   Gregory Murray   |   Max Goss   |   Tom Cipolla   |   Jamie Heyes
Premium Research Nov 2024
... Chris Howard and Michelle DeClue parse out how to define a customer, what makes a digital twin and how the relationship between the two could revolutionize the customer experience — from predicted actions and reduced friction to enhanced personalized experiences. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Chris Howard   |   Michelle DeClue
Research Jan 2017
... According to Managing Director of IT Jason Mason, the Great Recession hit Hanley Wood hard. Sales became stagnant. To recover, the company adopted a “digital first” strategy. Case Study Rebuilding Through the Recession Success on a Shoestring Budget Exploiting the “Small Advantage” Gartner Insights Abstract ...

Analyst(s):   Heather Colella   |   Ansgar Schulte
... 84 countries. The Gartner report "Flipping to Digital Leadership: The 2015 CIO Agenda," represents the most comprehensive examination of digital business opportunities and threats and CIO strategies. Gartner's last CIO Survey — "Taming the Digital Dragon: The 2014 CIO Agenda" — explored the advent of ...
Premium Research Jan 2024
... This research presents Index and category performance insights from Gartner’s 2023 Food and Beverage Digital IQ Index. CMOs should use this as a resource to better understand and benchmark performance against industry peers and category leaders. Index Performance Category Performance Gartner Recommended ...

Analyst(s):   Nikhil Sharma   |   Noam Dorros   |   Shubham Tayal
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