... Forecasting commerce channel revenue is difficult as channels fragment, consumer behaviors shift and economic pressure intensifies. Digital commerce leaders must adapt to AI skepticism, demand for human interaction, declining social commerce, growth of AI-driven channels and rising interest in recommerce ...
Analyst(s): Penny Gillespie
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... assuming capability will follow. The real constraint is a workforce misaligned on human skills for new ways of working. This tool will help CIOs build a digital workforce, equipped with core behavioral competencies, that can adapt and deliver against rapidly changing priorities. When to Use Directions for Use ...
... Access Research Already a Gartner client? AI’s role in digital commerce is growing as organizations require more intelligence and automation to scale commerce across business lines, markets and business models. Digital commerce leaders should shortlist vendors based on suitability for business model, ...
Analyst(s): Penny Gillespie | Aditya Vasudevan | Sandy Shen | Jason Daigler | Ant Duffin | Mike Lowndes
... commercial impact while planning headcount and tech investments. By defining capacity as total human-plus-AI contribution, CSOs can compare human/digital costs, prioritize high-ROI use cases, and inform investment and strategic go-to-market decisions. Overview Introduction Description Benefits and Uses ...
Analyst(s): Doug Bushée | Steve Rietberg | Adnan Zijadic
... Digital sovereignty is now a board-level business risk but it is not a target state EA can “deliver.” This research equips Heads of EA to treat sovereignty as an enduring design constraint, preserving optionality and resilience when regulatory, political, or market conditions shift. Insights at a Glance ...
... Digital employee experience improvement efforts need to be targeted and aligned to what employees aim to achieve in their work. The four work modes framework differentiates experience goals in a structured way. Use sample metrics aligned to each work mode to improve DEX and make work better. Insights ...
... Digital capabilities are the backbone of a modern, resilient supply chain. Life sciences CIOs are staring down a supply chain standstill as global politics and economic nationalism shatter the old rules of trade. Now is the time for CIOs to craft strategies that treat geopolitical turbulence as the new ...
... To effectively engage with Chief Technology Officers (CTOs) leading digital business initiatives in 2026, technology providers should structure their solutions with an emphasis on the strategic business implications of technology. This research provides insights to assist high-tech executives in aligning ...
... Consulting transformed digital experiences for Dutch customers. By rigorously benchmarking and optimizing web journeys, KPN achieved a 70% digital adoption rate in the “Change” journey and eliminated digital anxiety in telco interactions. The “Get Support” (Disruptions) experience saw digital uptake rise to ...