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... intelligent front door solves the confusion of fragmented multichannel service experiences with a single-entry unified conversational interface. While a digital IFD is a popular starting point, this research provides guidance for when voice AI is the most effective way to serve the customer. Insights at a Glance ...
Analyst(s): Jennifer MacIntosh | John Quaglietta | Ian Elliott
... I&O are being called upon by senior leaders to improve their endpoint security. There are three actions heads of I&O can take now and two actions digital workplace leaders can take to demonstrate immediate improvement to business leaders. Insights at a Glance Impact Actions Cautions How to Execute Success ...
... CMOs need directional input about specific target audience shopping journey preferences to inform content and advertising channel strategy as well as digital commerce paths to purchase before they invest heavily in first- or third-party customer data acquisition. CMOs should use these tools to learn what ...
... Realizing exemplary digital care delivery outcomes requires effective collaboration between executive-level care delivery operations, clinical informatics and IT leadership. Healthcare provider CIOs can apply these best practices to ensure effective collaboration across CIO, CNIO and CMIO roles. Key ...
... Access Insights Already a Gartner client? Since enterprises' digital business initiatives rely on agile, robust connectivity, networking will become an increasingly critical enabler for such activities. CIOs must ensure they have the right networking people, processes, technology and investments to drive ...
... Access Insights Already a Gartner client? Building an application organization for digital business requires support from business stakeholders. Mastering storytelling techniques empowers application leaders to collaborate more effectively by connecting problems to solutions, overcoming mindset challenges ...
... Access Insights Already a Gartner client? All digital strategies require reimagined business capabilities, and trigger interdependencies across enterprisewide business operations. If not reconciled, interdependencies will derail strategy execution. CIOs can use three Gartner frameworks with C-suite leaders ...
Analyst(s): Janelle Hill | Donna Scott | Tomas Nielsen