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... Client Story Accelerating Digital Transformation via Process Optimization Tina Alvarez, Chief Digital Information Officer of JG Summit Holdings, partnered with Gartner to accelerate digital transformation and develop a scalable AI strategy across the organization’s shared services company. Mission-critical ...
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... Drive Results” (Harvard Business Review Press, 2010). Waller is also co-author of Gartner’s 2014 CIO Agenda, “Taming the Digital Dragon,” and 2015 CIO Agenda, “Flipping to Digital Leadership.” Additionally, he has served as a faculty member of Gartner’s CIO Academy and is a sought-after speaker. You ...
Research June 30 2026
... Digital Dexterity in R&D Accelerate your R&D digital transformation with these data-driven insights. R&D organizations continue to digitize internal workflows and increase the digital quotient of their products, but a critical element is often missing — digital dexterity. It is the secret ingredient ...
Premium Research Mar 2026
... Gartner benchmarked the digital advertising performance of 1,139 brands across five sectors and 11 industries. Digital marketing leaders can use this research to identify key trends, best practices and examples of channel leaders across display and OTT advertising for improvement opportunities. Index ...

Analyst(s):   Jessica Dervyn
... strategic enabler. By leveraging Gartner’s research, frameworks, peer network and the guidance of Executive Partner Steve Heck, the City accelerated digital delivery, strengthened stakeholder trust and positioned IT as a transformation catalyst in one of Canada’s fastest-growing municipalities. Mission- ...
Premium Research Sep 2026
... This research examines the 2026 digital performance of 84 bank Index brands by class, category and distribution model. CMOs can use this research to identify top performers and digital marketing best practices in consumer and business banking. Index Performance Class and Category Performance Gartner ...

Analyst(s):   Rashmi Rungta   |   Ross Cosner   |   Yash Rastogi
Premium Research Sep 2026
... CAEs must be digitally savvy to drive effective technology initiatives in their audit function and effectively lead assurance over the organization’s technology initiatives. Use this tool to gain insights into your digital savviness through understanding your mindset and attitudes toward technology. ...

Analyst(s):   Katherine Clinton   |   Ella Yi
Research Jul 2026
... Access Insights Already a Gartner client? Digital commerce is the buying and selling of goods or services via digital and agentic channels, with humans or autonomous agents. Transactions use advanced tools for specific tasks or governed automation, ensuring secure and compliant end-to-end operations. ...

Analyst(s):   Aditya Vasudevan
Premium Research Oct 2026
... RFPs are tools for comparing vendor offerings. This Toolkit includes a template to create an RFP (or RFI) for digital commerce platforms and provides a framework to help IT and business leaders select the one most appropriate for their business. When to Use Directions for Use Gartner Recommended Reading ...

Analyst(s):   Sandy Shen   |   Penny Gillespie   |   Aditya Vasudevan
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