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Research Apr 2026
... Access Insights Already a Gartner client? An ERP transformation is a complex voyage. The ERP readiness (or Phase 0) assessment acts as a vital guide, clarifying the path, illuminating the obstacles, and preparing the team. This research guides ERP leaders through conducting this assessment to lay the ...

Analyst(s):   Allan Wilkins
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Premium Research Oct 2026
... Ten members of Gartner Research Board’s Technology Leadership community share their approaches to distinguishing human and digital labor, attributing AI-related costs, assessing shifts in workforce effort, and measuring the impact of AI agent work. Overview Summary of Results Survey Results Detail Gartner ...

Analyst(s):   Consult the Board Research Team
Webinar On-Demand
... you cut costs? How do you maintain digital investments? Who should determine the right financial actions? This complimentary leadership webinar provides nine actions that company leaders should take to both weather a recession and use it to finance longer-term digital growth. Find out what you must do ...
... challenges, the company turned to Gartner for guidance on digital innovation and customer experience. Mission Critical Priority With a focus on enhancing customer experience and driving digital innovation, Jani Tuominen, Head of IT - CX & Digital Innovation at Paulig Group, sought Gartner's expertise. ...
Premium Research Sep 2026
... institutions are reevaluating whether internal custom software development aligns with their strategic goals. This shift is expanding the opportunity for digital banking vendors and service providers to enable a controlled transition to composable, vendor-supported platforms. Insights at a Glance Issue Impact ...

Analyst(s):   Mary Yan   |   Jeff Casey   |   Kristy Waterhouse   |   Ali Merji
Research May 2026
... Access Insights Already a Gartner client? AI drives organizational change and disruption. Heads of EA must orchestrate business and technology transformation by defining an ambitious AI future, governing use cases and technology choices, enabling fast, repeatable pilots, and designing safe, scalable, ...

Analyst(s):   Gilbert van der Heiden   |   Lucas Kobat
Research Aug 2026
... Access Insights Already a Gartner client? Transforming digital commerce to be agentic doesn’t require a full stack replacement. By integrating agent gateways, orchestration protocols, and robust trust layers, organizations can modernize incrementally without disrupting existing systems. Insights at a ...

Analyst(s):   Aditya Vasudevan
Research Oct 2026
... Access Insights Already a Gartner client? AI is reshaping digital commerce, but not every opportunity warrants the same investment. This research helps CMOs strengthen core commerce capabilities, test where AI creates measurable value and assess emerging agent-driven models without losing focus on business ...

Analyst(s):   Greg Carlucci
Premium Research Mar 2026
... is the key to business transformation as innovative insurers reengineer digital and customer experiences and deploy a hybrid workforce model that leverages AI agents with human-centric design. Insurance CIOs must optimize agentic AI use to prepare for organizational transformation. Insights at a Glance ...

Analyst(s):   Kimberly Harris-Ferrante
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