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Research June 13 2019
... 2019 IT Skills Roadmap Leaders must equip IT staff with skills needed for new technologies Digital transformation ambitions are causing an imbalance of supply and demand for IT skills of the future. IT executives should plan to retire legacy skills 12–18 months in advance and effectively plan for emerging ...
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Research Dec 2020
... operations. CIOs can use this Market Guide for insights on GIS directions and providers in order to support improved business operations and digital transformation initiatives. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations ...

Analyst(s):   Nicole Foust   |   Simon Cushing   |   Lloyd Jones
Premium Research Mar 2025
... The digital business environment, characterized by a mix of delivery methodologies and rise in product teams, is transforming the role of PMO and EPMO groups. PMO leaders can utilize industry benchmarking data to reevaluate their mandates and key capabilities to drive organizational success. Data Snapshot ...

Analyst(s):   Nischay Nanda   |   Shilpa Pental
Research Jun 2020
... Governments are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. CIOs must identify and act upon digital government strategies and plans that can lead to future positive outcomes regardless of the uncertainty. We offer potential options through the use of scenario planning. Overview ...

Analyst(s):   Bill Finnerty   |   Rick Howard   |   Andrea Di Maio   |   Arthur Mickoleit   |   Dean Lacheca
Premium Research Jun 2026
... A digital front door is a critical point of digital engagement and interactions for healthcare consumers, especially younger, tech-savvy ones. DFD strategies and newer agentic AI technologies can modernize experiences, drive better consumer-to-patient engagement and help CIOs achieve business results ...

Analyst(s):   Faith Adams
Research Nov 2017
... Access Insights Already a Gartner client? Organizations will need bridging structures to achieve digital business at scale. CIOs should help the CEO and executive leaders evaluate a number of options to accelerate progress. Key Challenges Introduction Analysis The Six Transition Paths Path No. 1: Future ...

Analyst(s):   Mark Raskino
Research July 27 2026
... The AI Services Split: From Digital to Phygital Discover how leading tech services firms are escaping hyperscaler pressure and winning with agentic, platform-led, and “phygital” AI services AI is pushing the services industry into a new kind of competitive divide. In this episode of Gartner ThinkCast ...
Podcast June 04 2026
... Podcast | The AI Services Split: From Digital to Phygital AI is pushing the services industry into a new kind of competitive divide. In this episode of Gartner ThinkCast, Gartner analysts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers ...
... Strategy on a Page Template to get started. Lead through digital transformation More than 80% of CEOs are focused on driving the digital transformation of their business. HR is now tasked with leading the organization through this transformation by fundamentally rethinking the approach to the workforce ...
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