... that can slow progress. Attendees will also gain guidance on defining a phased AI value journey that balances near-term results with long-term transformation objectives. Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar. ...
Analyst(s): Balaji Abbabatulla | Ella Yan
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... Consulting transformed digital experiences for Dutch customers. By rigorously benchmarking and optimizing web journeys, KPN achieved a 70% digital adoption rate in the “Change” journey and eliminated digital anxiety in telco interactions. The “Get Support” (Disruptions) experience saw digital uptake rise to ...
... Insights Already a Gartner client? Risk-taking is the top behavior that IT leaders deem necessary to achieve their digital ambitions. To thrive and accelerate their digitaltransformations, CIOs must conduct a series of actions to turn their team members’ aversion to risk into taking risks in a smart manner ...
Analyst(s): Daniel Sanchez Reina | Christie Struckman
... delivery of critical clinical and business outcomes defined by healthcare’s quadruple aim. Address Patient Safety Risks Introduced Through DigitalTransformation Deliver Seamless Patient and Clinician Experiences Through a Total Experience Strategy Enable High-Quality, Efficient Care by Investing in ...
... Access Insights Already a Gartner client? AI is boosting finance transformation consulting firms’ productivity, yet CFOs are not seeing these efficiency gains reflected in engagement pricing. CFOs must push for transparency and reshape pricing models so AI-driven productivity translates into measurable ...
... Integrated Planning and Operations Key Findings Implications Recommendations IT Optimization Lays the Foundation for Digital Business Key Findings Implications Recommendations DigitalTransformation Leads to New Business Models Key Findings Implications Recommendations Enhanced Remote Operations and Collaboration ...
... and Critical Capabilities research. This Excel tool enables a visual dual-vendor comparison for digital business transformation use-case fit. Gartner-defined or user-defined digital business transformation use cases are possible. Gartner Insights Abstract ...
... experience-based physical AI services. Hyperscaler-dominated digital core services will persist — but as commoditized table stakes — while advantage, margins, and relevance shift to providers that evolve to AI-operated services in both digital and physical domains. Overview Strategic Planning Assumptions ...
Analyst(s): Robert Brown | Craig Lowery | Gunjan Gupta | Matthew Brown | Scott Frederick | Katie Gove
... Banking CIOs Must Digitally Enable Employees to Support Transformation Banks were already digitally enabling their employees in early 2020, but the arrival of COVID-19 set a new bar. Even before the COVID-19 crisis, signs pointed to an increasing need to extend efforts regarding digital enablement. The ...