Even before the COVID-19 crisis, signs pointed to an increasing need to extend efforts regarding digital enablement. The arrival of COVID-19 set a new bar that exposed servicing and automation inadequacies in real time.

Download Predicts 2021: Banking CIOs Must Digitally Enable Employees to Support Transformation to find out how CIOs can use Gartner’s 2021 predictions to prioritize strategies to empower employees throughout the organization.