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Research Jul 2026
... client? HR transformations that miss three critical planning milestones will fail to deliver their intended impact. This research equips CHROs with an intentional roadmap around the HR transformation milestones that builds the permanent adaptability required for long-term HR transformation success. Insights ...

Analyst(s):   Christopher Long
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Research Feb 2022
... increase revenue and improve customer experience by being collaborative, unified and digitally optimized across all customer interactions. Application leaders must make strategic technology investments that transform digital selling functions. Scope Analysis Topics Suggested First Steps Essential Reading ...

Analyst(s):   Melissa Hilbert   |   Dayna Ford
Research May 2025
... client? On average, only 48% of digital initiatives are successful. Evidence shows that the solution lies in true co-leadership between the CIO organization and the rest of the enterprise. This research shows CIOs how to build true co-leadership and improve the success of digital initiatives. Overview Introduction ...

Analyst(s):   Mandi Bishop   |   Daniel Sanchez Reina
Webinar On-Demand
... critical budget discussions executive leadership will expect •How to assess the risks of maintaining flat product budgets amid rising AI costs and transformation demands •Build a business case for increased investment using AI ROI, workforce development and product portfolio strategies As initial AI funding ...

Analyst(s):   Charles Sutherland
Research Aug 2019
... application leaders responsible for digital commerce must anticipate the future of consumer payments. Payments have the potential to be entirely cashless, but may bring additional challenges in reliability, security and convenience. Analysis Mobile Payment and Digital Wallets Open Banking and Interoperability ...

Analyst(s):   Dayna Ford   |   Akif Khan
Premium Research May 2024
... Legal leaders turn to transformation projects to create the capabilities necessary to meet increasingly complex demands. However, these projects often stall before realizing results. Legal leaders can follow these four steps to provide the structure needed to facilitate transformation projects. Gartner Recommended ...

Analyst(s):   Melissa Ruiz Hernandez
Research Jun 2024
... Access Research Already a Gartner client? Finance transformation leaders face challenges in effectively updating stakeholders during governance meetings, which can result in resistance and slower progress. Drive stakeholder engagement and transformation success via a four-part communication framework. ...

Analyst(s):   Marco D'Ascoli
Premium Research Mar 2025
... This guide will help CHROs understand the essential elements of an HR transformation plan with examples and use the template to create their own plan to ensure they are prepared for a successful HR transformation. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Tatum Mowery
Premium Research Nov 2023
... Generative AI is increasingly impacting the digital commerce search and discovery experience. This research helps application leaders explore how digital commerce organizations evaluate GenAI to enhance the search and discovery experience. Gartner Insights Abstract ...

Analyst(s):   Mike Lowndes   |   Aditya Vasudevan
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