... Prudential Financial sought to drive profitable growth, and its marketing team recognized that CX could be its competitive lever. Prudential’s Abhii Parakh and Amborish Baruah explain how the company bridged CX and business outcomes to build a customer-centric culture that fuels growth. Overview Gartn ...
Analyst(s): Matt Wakeman | Dorian Cundick
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... organizations. Use this tool to assess your AI leadership persona, evaluate your literacy level, and adjust your approach for more effective business transformation. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...
... growing uncertainty around early AI-era assumptions about workforce capacity. As CHROs enter 2027 planning, they should pressure-test whether growth, transformation, and cost objectives are supported by sufficient workforce capacity. Insights at a Glance Issue Impact Implications Contributors Gartner Recommended ...
... HR cannot guide work redesign using a legacy transformation approach, and needs a new approach to transition. Use these slides to establish a strategic roadmap for HR’s dual mandate: redesigning its own workflows and IT co-ownership to transform the broader workforce. Gartner Recommended Reading Gartner ...
Analyst(s): Seyda Berger-Böcker | Piers Hudson | Tess Lawrence
... Access Insights Already a Gartner client? Organizations are struggling to forecast future workforce supply amid transformation and geopolitical uncertainty. This research guides CHROs through the process of supply analysis and forecasting to inform the supply-demand gap analysis. Insights at a Glance ...
... Strategic workforce planning requires a solid grounding in enterprise strategy and AI-enabled transformation. Anchoring in business and workforce capabilities allows CHROs to align workforce plans to strategic outcomes, technology investments and future work requirements. Insights at a Glance Issue ...
... Insights Already a Gartner client? Organizational uncertainty can disrupt customer service before restructuring begins, particularly during AI driven transformation. Learn how service leaders can protect essential capabilities, maintain customer accountability and detect operational risks before performance ...
... Content as a Service Customer Data Platform Digital Asset Management Product Information Management Web Content Management Digital Commerce Analytics A/B and Multivariate Testing Customer Journey Analytics Digital Shelf Analytics Digital (Web) Analytics Digital Commerce Payment Payment Gateways and Processors ...
Analyst(s): Mike Lowndes | Jason Daigler | Mark Lewis | Christina Klock | Sandy Shen | Dayna Ford
... Optimize? Key Findings Recommendations Analysis Consider the Options for Digital Ambition: Business Optimization and/or Transformation? Digital Business Optimization Digital Business Transformation Look at the Timing of Transformation in Your Industry and Adjacent Industries When Will Your Industry Hit Its ...