... Insight Report July 14, 2020 Personal Care U.S. 2020, Digital IQ Key Findings Successful personal care brands continue evolving to meet consumer demands, and COVID-19 has brought a chaotic surge from at-home lifestyles and an increased focus on personal health. Marketers respond by communicating brand ...
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... Creating a digital strategy requires identifying the right growth opportunities. Executive leaders can use this interactive tool to learn how global peers rank the nine most effective actions used to achieve revenue growth ambitions according to the 2025 Gartner Enterprise Growth Agenda Survey. Data ...
Analyst(s): Di Wang | Angela Kreiter | Andy Rowsell-Jones | David Furlonger
... cases. Overview What You Need to Know Analysis Creatio eGain Freshworks Microsoft Oracle Pegasystems Salesforce SAP ServiceNow Zendesk Zoho Unified Digital & Voice Engagement Case Management Knowledge Management Automation of Engagements Workflow Orchestration & Automation Real-Time Continuous Intelligence ...
Analyst(s): Francesco Vicchi | Devra Struzenberg | Drew Kraus | Jim Robinson | Pri Rathnayake
... Access Insights Already a Gartner client? Digital sovereignty is reshaping IT sourcing. SPVM leaders must prioritize jurisdiction, build sovereignty into delivery design, and require transparency in pricing. Move now to turn digital sovereignty into a strategic advantage. Insights at a Glance Strategic ...
Analyst(s): Katarzyna Fonteyn | Jaideep Thyagarajan
... A conservative risk posture and no priorities outside of the core business often keep enterprises from realizing growth via new digital revenue streams. Enterprise architecture and technology innovation leaders can learn from how Rabobank prioritizes new revenue stream creation while managing risk. ...
... Access Insights Already a Gartner client? Adoption of blockchain and digital currency is now mainstream while transactions get safer and financial value explodes. Enterprises are under pressure to prepare so they don’t fall behind. Application leaders should rely on packaged services to support use cases ...
Analyst(s): Jeremy D'Hoinne | Avivah Litan | Whit Andrews | Adrian Leow | Fabio Chesini
... choosing among a plethora of technology vendors that claim to offer innovative solutions. CIOs should look for vendors that fully understand their digital ambitions, and offer solid solutions that can deliver business value and with short time to market. Analysis What You Need to Know Qinglianyun WhaleHouse ...
Analyst(s): Tracy Tsai | Adrian Lee | Milly Xiang | Roger Sheng | Sandy Shen
... representative-free purchase experience and want more digital engagement. However, digital experiences are currently under-delivering against B2B buyers’ expectations as revenue and retention leaders struggle to identify the right mix of digital and human assistance in the modern buying experience. In ...
... right technology investments to help establish KPIs that improve customer experience. How Gartner helped Used research and its diverse network of digital leaders to make the right technology investments and improve engagement. Business impact Validated a decision framework for critical investment decisions ...