Premium Research
Oct 2024
... individual scores for nine CX functional activities, and where the “say-do” gaps are — activities of high importance, but low maturity. Heads of enterprise applications can use this to benchmark their CX and prioritize activities where gaps are greatest. Overview Gartner Recommended Reading Gartner Research ...
Analyst(s):
Michael Chiu
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Don Scheibenreif
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Deborah Alvord
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Maria Marino
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Michael Dominy
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Leah Leachman
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Chad Storlie
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Rinu Shri Garg
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Augie Ray