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Research Aug 2024
... Access Research Already a Gartner client? Optimizing resource provisioning while avoiding negative performance for users is challenging for I&O leaders. Autonomous workload optimization automatically and continuously optimizes performance while improving resource utilization, leading to more reliable ...

Analyst(s):   Manjunath Bhat   |   Hassan Ennaciri   |   Pankaj Prasad
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Premium Research Nov 2024
... As organizations mature category management, technology solutions are emerging to digitize, modernize and automate parts of the process. Procurement technology leaders can use this research to understand the current state of the market, risks, benefits and opportunities for adoption. Overview Strategi ...

Analyst(s):   Ryan Polk   |   Kaitlynn Sommers
Research Jan 2025
... Access Research Already a Gartner client? Autonomous endpoint management is a next-generation approach that infuses intelligence-driven automation within endpoint management tools. End-user services leaders can use this research to dramatically accelerate endpoint management, remain compliant and impr ...

Analyst(s):   Dan Wilson   |   Tom Cipolla
Research Apr 2025
... Access Research Already a Gartner client? Web browsers are the primary access method for most modern corporate applications and provide an endpoint-agnostic enterprise security control point. This research shows how infrastructure security leaders can use a secure enterprise browser to reduce risk and ...

Analyst(s):   Max Taggett   |   Evgeny Mirolyubov   |   John Watts
Research Apr 2024
... Access Research Already a Gartner client? Security operations teams are responsible for managing complex attack surfaces across internal and external digital assets. This research offers an overview of the attack surface assessment space to help security and risk management leaders navigate technologi ...

Analyst(s):   John Watts   |   Mitchell Schneider   |   Pete Shoard
Premium Research Mar 2024
... Cloud architect technical professionals are frequently responsible for delivering cloud governance via infrastructure as code, as well as the strategy and roadmap for cloud IaC. We provide guidance for delivering reference architectures via reusable IaC and enabling well-governed self-service IaC. Overview ...

Analyst(s):   Lydia Leong
Premium Research Mar 2026
... Increasing cloud, AI and software costs demand enterprise governance and optimization. This 20-point assessment rubric evaluates your organization’s maturity cutting across silos by uniting IT asset management and FinOps to maximize your portfolio and curb wasteful consumption and its associated costs ...

Analyst(s):   Stephen White
Premium Research Apr 2026
... their approaches to physical security governance, access controls, and high‑security zone management and the adoption of emerging technologies, such as artificial intelligence (AI) and geo‑fencing. Overview Summary of Results Survey Results Detail Gartner Insights Abstract ...

Analyst(s):   Consult the Board Research Team
Insight August 25 2022
... above-and-beyond service. This strategy is difficult and costly; worse, it fails to deliver a proportionate increase in loyalty. Customer Service Experience Insights We worked with over 125,000 B2B and B2C customers, 5,000 customer service representatives and over 100 companies to understand what creates loyal ...
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