... Customer feedback is a valuable yet underused asset. VoC dashboards and reports alone fail to encourage customer-centric decisions and improve the customer experience. Financial services leaders must guide their teams to turn VoC data into wisdom and actions that improve CX. Overview Introduction Analy ...
Analyst(s): Kristy Waterhouse
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... show up and become effective over time. Executive leaders, in the meantime, can follow the actions in this research to quickly establish initial governance and guidelines for GenAI within their enterprises so its adoption stays in control. Gartner Research ...
Analyst(s): Katell Thielemann | Jorge Lopez | Tsuneo Fujiwara | Nader Henein | Brian Prentice | Bart Willemsen | Christian Stephan
... tactical work that prevents category managers from engaging with it. This research helps heads of category management resolve these pitfalls with better governance. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Data and Analytics Research Board members regarding their organizational models for enterprise data and analytics (D&A). It outlines the structure, governance framework, roles and responsibilities, and focus areas of members’ D&A organizations. Overview Summary of Results Survey Results Detail Gartner Research ...
... promising, but oversharing, misinformation and data loss are big risks. To mitigate these, GC must work with IT to establish effective information governance. Overview Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Ron Friedmann | Weston Wicks | Max Goss
... from 20 Information Risk Management Research Board members regarding their strategies for modernizing IAM. It focuses on the adoption of identity governance and administration (IGA) tools, integration of authoritative identity data sources, design of access models and entitlement structures, and workflows ...
... should assess its strategic impact on data engineering operating models, AI pipeline architecture, and governance as organizations scale agent‑driven AI workloads. Overview Analysis Contributors Gartner Recommended Reading ...
... suppliers for more: better performance, faster response, more reliable data, and stronger compliance. When suppliers don’t respond, escalation and “more governance” become the default with limited impact. This session introduces a decision framework to help you pinpoint why behavior isn’t changing, and choose ...
... use cases using this assessment to enhance data management, analytics, governance and D&A operations. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown Explanations Gartner Insights Abstract ...