Gartner Insights Abstract

A General Counsel’s Guide to Information Governance for Microsoft’s Copilot

Published: 01 April 2024

Summary

General counsel are being asked to approve the use of Copilot for Microsoft 365, powered by generative AI technology. The technology is promising, but oversharing, misinformation and data loss are big risks. To mitigate these, GC must work with IT to establish effective information governance.

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Overview

Key Findings
  • General counsel (GC) are increasingly being asked to review and sign off on how IT deploys Copilot for Microsoft 365, powered by generative AI. However, without fully understanding Copilot risks, it’s difficult for GC to confidently approve the use of Copilot.

  • Access controls and information governance in Microsoft 365 remain a significant challenge. In Gartner’s 2023 Microsoft 365 Survey, almost 60% of respondents stated that oversharing, data loss and content sprawl were among the biggest risks to their organization’s Microsoft 365 environment. Deploying Copilot for Microsoft 365 without first taking steps to address these risks will increase them.

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Analysts:

Weston Wicks Ron Friedmann Max Goss

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