... Insufficient ESG data, alongside transparency demands for supply chain and enterprise business operations, hinder sustainability efforts. Technology innovation leaders can employ process mining to create a digital twin of their operations to identify and suggest improvements for process performance. ...
Analyst(s): David Sugden | Marc Kerremans
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Gartner’s 2023 IT Symposium/Xpo outlined a compelling vision for the future of banking. Read these highlights to understand how technology will reshape banking and how the CIOs most willing to embrace transformation will achieve outsized ROI. Gartner Research ...
Analyst(s): Jack Polizzi | Pete Redshaw | Benjamin Seesel | Moutusi Sau | Lachezar Manasiev
... In 2024, national and federal government CIOs will face significant budget pressures and increased expectations for outcomes from digital initiatives. Download and use this presentation to adopt the franchise model as a template for CxO-CIO partnerships that maximize digital investment value. Gartner ...
... Procurement functions in Gartner’s Supply Chain Top 25 companies are prioritizing actions that attract and engage talent, leverage digital technologies, apply cost optimization principles and advance ESG goals. This research provides chief procurement officers with a summary of best practices. Overvi ...
Analyst(s): Doohan Vaz | Cheryl Van Dyke | Fareen Mehrzai | Miguel Cossio | Meghan O'Doherty
... Access Research Already a Gartner client? Interest in Copilot for Microsoft 365 is surging. However, as more becomes known about this generative AI product, several considerations are emerging that could undermine its value and increase risk. Investors should understand these risks to manage expectati ...
... Access Research Already a Gartner client? To better identify, capture and convert prospects, revenue and retention leaders must track a wider variety of buying signals. The confluence of signals and the ability for marketing and sales to evaluate and act on them with precision have driven the creation ...
... Access Research Already a Gartner client? China-based infrastructure software complements local IT ecosystems and supports national self-sufficiency initiatives. This research helps I&O leaders in China prioritize core infrastructure software replacement to avoid business discontinuity risks from geop ...
... Access Research Already a Gartner client? This initiative highlights critical technology research themes, interpreted for the investment community, along with investor market and business drivers to be leveraged as part of a comprehensive decision-making process. Scope Analysis Topics Suggested First Step ...
... Access Research Already a Gartner client? As self-service resolves simpler issues, assisted service becomes more complex. Customer service and support leaders must implement agent-assist solutions to empower agents, enhancing efficiency and effectiveness while ensuring a positive customer experience a ...
Analyst(s): Jonathan Schmidt | Wynn White | Kathy Ross