... work helps organizations leverage customer insights and analytics, orchestrate seamless customer journeys, establish meaningful CX metrics, and evolve contact centers into strategic value delivery functions. She also advises on organizational design, governance, and change management practices that enable ...
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... Access Insights Already a Gartner client? CTOs find that lack of CEO commitment and limited resources are top inhibitors to digital business progress. Enterprise architecture and technology innovation leaders should work with CTOs and CIOs to prove the value of digital business prototypes to gain executive ...
... Access Insights Already a Gartner client? The CTO role is shifting its focus from IT operations to driving technology innovation. Enterprise architecture and technology innovation leaders should work with CTOs to establish the right level of emerging technology investment to achieve competitive advantage ...
... programs that capture rep performance data, but few executives find value in the resulting insights. Use this research to understand why you should shift from a rep-focused QA program to a strategic CX and VoC insights program. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... productivity. This demand leads to investments in areas like AI, cloud and security. Product leaders should use these survey insights to craft their go-to-market strategies. Overview Data Insights Gartner Recommended Reading Gartner Research ...
... Need to Know Insight From the Analyst Feel the "Heat" of Bimodal Executive Overview Definition Research Highlights Business Strategy and Leadership Related Research Continuously Innovate Related Research Build the Digital Business Platform Related Research Scaling Bimodal Transforms Governance Related Research ...
... fulfillment and postsales staff. This research provides peer insights on how top performing tech CEOs leverage their HQ teams, hire locally or delegate with partners to support and nurture their international customers. Overview Data Insights Contributors Gartner Recommended Reading Gartner Research ...
... establishing governance to drive value and using AI to expand, not automate, IT talent. “You don’t need massive budgets and resources to get more value from AI investments,” says Alicia Mullery, Vice President Analyst at Gartner. “You need new mechanisms for managing AI costs and strong governance fundamentals ...
... defend as data moves through organizations and attack surfaces expand. CISOs and their teams can use these insights coming out of the Maintaining Adequate Data Protection Levels pickup team for insights into the steps security leaders from a variety of organizations and industries are taking to protect their ...