... sound the alarm that operating and governance models, as well as talent strategies, must change in 2026. Forty-one percent fear their function will not be able to support business AI ambitions without adaptation. Modernization is the top priority, while governance and AI literacy are the main challenges ...
Analyst(s): Gilbert van der Heiden | Marcus Blosch | James Cameron
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... Access Insights Already a Gartner client? CX governance provides a solid foundation for developing a robust CX strategy and a customer-centric culture. To drive successful CX initiatives, CMOs should create operational standards, check customer impact, enable cross-functional coordination and create ...
... Access Insights Already a Gartner client? Intelligent applications move beyond static, hard‑coded behavior by continuously learning from user interactions. This research equips leaders with the insights needed to design and deliver intelligent applications, focusing on their capabilities and underlying ...
Analyst(s): Brent Stewart | Tad Travis | Tigran Egiazarov | Stephen Emmott
... Access Insights Already a Gartner client? Warehouse and manufacturing operations are starting to adopt AI-driven tactile systems to capture essential data — contact, texture, shape, and force — that visual sensors miss. This research equips supply chain strategy leaders with actionable insights to leverage ...
Analyst(s): Simon Tunstall | Federica Stufano | Chris Campbell
... involved in strategy and governance. As an application leader supporting CX, this research can help you become an informed, active and invaluable contributor to a successful CX steering committee. It will help you to connect IT’s governance strengths to the goals of CX governance and, ultimately, it will ...
... engineering leaders must implement autonomy-level validation gates and classify custom-built AI agents by their highest intended autonomy level. Gartner Insights Abstract ...
... Access Insights Already a Gartner client? As AI adoption continues to grow, CAEs must embrace this technology to drive more efficient and effective audit processes through purposeful selection of audit-specific use cases. Moreover, CAEs must adapt coverage strategies to provide assurance over the organization ...
... Access Insights Already a Gartner client? Agentic AI for multidomain CRM unifies, analyzes, and optimizes customer relationships across marketing, sales, customer service, digital commerce and cross-CRM functions. It provides customer-facing teams with intelligent tools for improving interactions and ...
... Access Insights Already a Gartner client? CHROs have two key priorities related to AI transformation, including the integration of agentic AI and generative AI — shaping work in the human-machine era and harnessing AI to revolutionize HR. Use these key resources to embark on a successful AI transformation ...