... data ecosystem, citizen insights and new ways of using technologies to deliver customized service experiences. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended Reading Note1: Gartner’s 2020 Customer Experience Innovation Survey Gartner Insights Abstract ...
Analyst(s): Pedro Pacheco | Bill Finnerty | Milly Xiang | Bettina Tratz-Ryan
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... shared criteria to assess readiness, gave best-practice models, and crafted plans for shared services’ maturity. Business impact With Gartner tools and insight, the client saved time, expanded proposal scope, and standardized readiness assessment. Industry Heavy Equipment Manufacturing Revenue $10 Billion ...
... Access Insights Already a Gartner client? Video platform services are a set of tools, services and workflow management provided to digital and content-driven organizations to support video assets from ingestion to playout. This research helps CIOs evaluate VPS vendors to support their requirements for ...
Analyst(s): Amol Nerlekar | Forest Conner | Peter Kjeldsen
... Access Insights Already a Gartner client? Gartner measured over 470 customer references in 2020 and 2021 for data center, cloud, workplace and IoT managed services. Sourcing, procurement and vendor management leaders can use providers’ CSAT best-in-class metrics as key performance indicators in sourcing ...
Analyst(s): Katja Ruud | Biswajit Maity | Claudio Da Rold
... Access Insights Already a Gartner client? Leading digital organizations need best-in-class managed workplace services and delivery models. Sourcing, procurement and vendor management leaders can compare their current service performances against best-in-class outsourcers to achieve valuable cost and ...
Analyst(s): Katja Ruud | Claudio Da Rold | Alexandra Chavez
... Access Insights Already a Gartner client? Best-in-class operational metrics help identify business value among prospective managed workplace service providers. Sourcing, procurement and vendor management leaders can leverage these 12 metrics to assess their transformational objectives across 25 global ...
Analyst(s): Alexandra Chavez | Claudio Da Rold | Katja Ruud
... workshops while creating a DEI strategy. In one year, reassess
your new maturity level with another assessment, and continuously improve your plan
while celebrating achievements.
“Hackers are
diverse. Is your
security team?”
Tobi Bet, Sr
Director Analyst,
Gartner
4
Broaden your governance ...
... developer experience and accelerate value delivery. Low code/No code The adoption of Low code platforms is on the rise. Learn how to create the right governance and engagement structures to encourage good low code practices and build a responsible low code community AI-Augmented Development Software engineering ...
... life sciences. CIOs should use this research to help shape strategic planning and calibrate investments. Overview Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Sharon Hakkennes | Andrew Meyer | Jeff Cribbs | Mark Gilbert