... gaining tremendous experience with outsourced operationsfor clients in all industries around the world. In addition to working with sites to optimize service delivery and providing thought leadership to the clients regarding CX, VoC and operations, for 10 years, she conducted service delivery and CX ...
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... joined Gartner in 2017. Prior to Gartner, Kevin served as Assistant General Counsel, Securitiesfor Time Inc. He previously held positions of increasing responsibility both in-house and at law firms specializing in securities law, corporate governance, corporate finance, M&A and other corporate matters. Kevin ...
... Access Insights Already a Gartner client? Process manufacturers are driving the need for specialized product life cycle management solutions as they seek to optimize formula- and recipe-driven operations. This research guides CIOs through market fundamentals, trends, vendor dynamics and emerging AI capabilities ...
Analyst(s): Rajan Saini | Sudip Pattanayak | Marc Halpern | Kentaro Shikanai | Brady Barnes
... Salesforce ServiceNow (Moveworks) ServiceNow (ServiceNow ITSM) Virtual Support Agent Operations Assistant IT Agent Advisory AI Search IT Content Generation Agentic ITSM AI for End-User Self-Service AI for IT Agents AI for Autonomous ITSM Inclusion and Exclusion Criteria Gartner Recommended Reading Critical ...
Analyst(s): Chris Matchett | Luis Fernandez | Siddharth Shetty
... Gartner client? Despite differing security requirements and exposure, many organizations still use the same security controls for server workloads and end-user endpoints. Security and risk management leaders can use this research to help prioritize security controls for server workloads and end-user endpoints ...
... Overlooked risks and unintended consequences of GenAI could disrupt operations, ethics, security and value realization. CIOs should understand the second- or third-order effects of GenAI adoption and address its hidden challenges proactively to safeguard their organizations’ competitiveness and resilience ...
... vendors to help cybersecurity leaders find the best fit for their CIAM requirements. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Descope Frontegg IBM Monokee Okta Ping Identity Strivacity Thales Transmit Security Widas Group WSO2 Inclusion and Exclusion Criteria Honorable ...
Analyst(s): Michael Kelley | Gautham Mudra | Steve Wessels | Brian Guthrie
... engineering leaders need an AI inference strategy for their closed and open-weight model portfolio, but this is not a binary choice between managed APIs and self-hosting. Configure consumption, serving and infrastructure separately, keeping operations with providers unless workload requirements justify ...
Analyst(s): Jaishiv Prakash | Luke Parker | Manjunath Bhat
... suited to support them. By applying a structured set of business, risk, governance, operations, and technology criteria, legal leaders can make more informed AI investment and portfolio decisions. When to Use Directions for Use Contributors Gartner Recommended Reading Gartner Insights Abstract ...