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Premium Research Jun 2025
... augmenting, or replacing, their use of general LLMs by shifting to domain-specific language models that enable contextualized content creation and knowledge management solutions. Product leaders should leverage DSLMs instead of LLMs to differentiate their GenAI offerings, enhancing user engagement and competitive ...

Analyst(s):   Annette Zimmermann   |   Roberta Cozza   |   Kanishka Chauhan   |   Esha Bhatia   |   Samantha Searle   |   Alizeh Khare
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Premium Research Apr 2026
... As AI capabilities converge, sustained competitive advantage requires understanding how work happens, not just workflow automation.Tech CEOs must transform data workflow execution into proprietary process intelligence assets to unlock new revenue streams and create a buyer dependency moat. Insights a ...

Analyst(s):   Vuk Janosevic   |   Elisabeth Torres-Schulte
Premium Research Jul 2026
... Gartner First Takes Fresh insights on emerging trends Heads of enterprise applications should pilot OpenAI’s ChatGPT Work carefully and establish controls tailored to AI agents. As ChatGPT Work expands autonomous task execution beyond software development, it introduces new governance, cybersecurity, ...

Analyst(s):   Olga Martí   |   Sohail Majumdar   |   Evgeny Mirolyubov
Premium Research Jun 2026
... for meaningful clinical and scientific use in healthcare and life sciences. CIOs should establish a foundational agentic architecture leveraging knowledge graphs to provide the grounding, context and traceability needed to move toward consistent, high-autonomy systems. Insights at a Glance Strategic ...

Analyst(s):   Allison Dennis   |   Reuben Harwood   |   Austynn Eubank
Conference December 7 - 9
... DFIN Discover what it’s like to experience #GartnerIAM Start your conference experience. Register today. Maximize your Gartner Identity & Access Management Summit experience by knowing what to expect at every stage. Special program Enhance your conference experience with specialized programs. Earn CPE ...
Article June 22 2026
... next three years, Gartner expects that GenAI-enabled knowledge management will advance with multimodal search and early agentic workflows, allowing virtual agents to reason and act on user queries. The future lies in developing task-specific knowledge agents and multiagent systems that can manage complex ...
Premium Research Jul 2025
... Reference Architecture Architecture Capabilities and Components Workplace Content Management Workplace Collaboration Workplace Productivity and Communications User Devices and Endpoints Workplace Automation Knowledge Management Business Applications Core Operations Key Architecture Principles and Patterns ...

Analyst(s):   Darin Stewart   |   Larry Cannell   |   Timon Watson
Article July 17 2026
... ambitions — such as converged data management platforms and multimodal data fabrics. Use Gartner Magic Quadrants to assess your options. Plan and execute changes across governance, operating models, teams and skills to embed unified data, context and knowledge management, enabling sustainable AI-driven ...
Premium Research Oct 2025
... Pegasystems Salesforce SAP ServiceNow Zendesk Zoho Digital Engagement Case Management Knowledge Management Automation of Engagements Workflow Orchestration & Automation Real-Time Continuous Intelligence Workforce Engagement Management Intelligent Voice Support Platform, Ecosystem, Integration Usability Globalization ...

Analyst(s):   Francesco Vicchi   |   Pri Rathnayake   |   Drew Kraus   |   Jim Robinson
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