... Salesforce SAP ServiceNow SugarCRM Verint Zendesk Zoho Digital Engagement Case ManagementKnowledge Management Automation of Engagements Workflow and BPM Support Real-Time Continuous Intelligence Workforce Engagement Management Intelligent Voice Support Platform Ecosystem and Integration Usability Globalization ...
Analyst(s): Nadine LeBlanc | Jim Davies | Varun Agarwal
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... PMO to provide the real value of program & portfolio management (PPM). Analyst: Matt Light Executives clearly support some measure of program and portfolio management in principle — but too often we speak with executives whose portfolio management offices (PMOs) continue to underperform. These executives ...
... Maximize efficiency and success with the right toolkit complimenting your business need Analyst(s): PMO Research Team $3.1 billion Project and Portfolio Management (PPM) software market represent a variety of existing and emergent PPM submarkets. With the wide gamut of offerings, PPM leaders can easily be entrapped ...
... Access Insights Already a Gartner client? Enterprise technology cost is continuous, consumption-driven and increasingly unpredictable, yet most organizations still manage cost where it is measured, rather than where it is created. This Hype Cycle highlights technologies that enable CIOs to shape cost ...
Analyst(s): Lauren Wheatley | Cesar Lozada | Robert Naegle
... Access Insights Already a Gartner client? SPM applications are a sales operations leader’s trusted partner in defining optimal territories and quotas, and administering compensation plans that incentivize the right behaviors. Use this research to compare vendors’ diverse approaches to meeting these ob ...
Analyst(s): Sandhya Mahadevan | Roland Johnson | Steve Rietberg | Brian Petty
... Access Insights Already a Gartner client? Organizations treat ERP transformation as a point-in-time activity, neglecting to support users throughout the duration of the ERP initiative. This research highlights three practices for ERP leaders to better navigate transitions during ERP implementation. Ins ...
... Access Insights Already a Gartner client? The continuous accumulation of technical debt negatively impacts feature delivery, quality and predictability of software applications. Use this research to identify tools that align with your use cases and enable your teams to measure and monitor architectura ...
Analyst(s): Howard Dodd | Tigran Egiazarov | Aaron Harrison
... Organizations are implementing cross-functional CLM strategies as contracts become more complex and data-driven. This research guides procurement leaders on CLM market evolution and highlights structural changes shaping enterprise contracting strategies. Insights at a Glance Gartner Insights Abstract ...
... This Consult the Board survey summary features inputs from 11 Data and Analytics Research Board members on the current state of their data products, namely the extent of adoption, maturity of their operational practices, the operating model design, and barriers to advancing data product maturity. Ove ...