... Chatbots have become more usable with generative AI, but satisfaction with chatbots is still low. This research will help I&O technical professionals build a chatbot capable of answering questions and fulfilling requests, making the chatbot the new face of IT. Session Description Gartner Recommended ...
Analyst(s): Tyler Cheney
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... Technology won’t deliver hoped-for productivity gains if adoption rates are low. As the experience of general counsel and other legal leaders shows, executive leaders must make tech not only easy for their teams to use but also — crucially — hard for them to avoid. Gartner Recommended Reading Gartner ...
... more complex. Customer service and support leaders can use this research to understand the key competencies customer service agents need to deliver low-effort service interactions. Overview Conclusion Gartner Research ...
... Many organizations are failing to achieve returns on GenAI investments due largely to low AI literacy in the workforce. This video offers executives leaders three critical steps to address this challenge, including embedding employee upskilling in AI initiatives so they deliver target value. Gartner ...
... Organizations spend more on CRM technology than other enterprise applications, yet executive sales leaders have low confidence in their own tech stack. Sales operations leaders can use these implementation best practices to deliver valued sales technology. Overview Strategic Planning Assumption(s) Introduction ...
... Employee recognition is a low-cost, high-impact way to engage and retain talent, yet leaders and employees alike often deprioritize it, even when participating is easy. HR leaders should embed time for recognition into work and focus on meaningfulness, not ease, to motivate workforce participation. ...
... By 2029, high-resolution data from very low Earth orbit satellites, combined with GenAI simulations, will disrupt how we monitor assets on Earth’s surface, marginalizing physical and drone inspections. Product leaders associated with any large constructs should act now for competitive advantage. More ...
... clear guidelines and predictable outcomes. Customer service and support leaders can learn from Autodesk’s value enhancement approach to identifying low-risk, high-reward opportunities and agent empowerment strategies. Case Overview Problem Critical Components Results Recommendations Gartner Recommended ...
... Marketing teams often spend time on low-value work because CMOs aren’t directing capacity to strategic initiatives that drive growth. CMOs can define, classify and direct marketing’s capacity toward innovative work that creates tangible business value through effective marketing strategies. More Detail ...