Premium Research
Oct 2024
... trends in overall maturity, individual scores for nine CX functional activities, and where the “say-do” gaps are — activities of high importance, but low maturity. Heads of enterprise applications can use this to benchmark their CX and prioritize activities where gaps are greatest. Overview Gartner Recommended ...
Analyst(s):
Michael Chiu
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Don Scheibenreif
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Deborah Alvord
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Maria Marino
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Michael Dominy
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Leah Leachman
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Chad Storlie
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Rinu Shri Garg
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Augie Ray