... Service & Support 2.0 guide to: Identify 3 challenges in existing service models and strategies Adopt a proactive mindset to anticipate and address customer demand Discover strategies to eliminate interactions that erode customer value About Reimagining Customer Demand This guide offers a fresh perspective ...
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... headwinds, offerings that support or deliver public cloud services are experiencing tremendous growth. Software as a service (SaaS) remains the largest market segment and is forecast to reach $122.6 billion in 2021 as the demand for composable applications requires a different type of SaaS experience (see ...
... Moran (R-TX), requires major AI developers to maintain shutdown capabilities and grants federal emergency intervention powers. The head of EA must guide their organization toward architectural choices today that preserve strategic optionality tomorrow. Given the high probability of third-party model ...
... Governing employees’ access to public LLMs is a top data privacy priority for enterprises. Offering managers should guide the design of new services to address internal data governance for GenAI by building a content filtering portal and/or supporting the deployment of private-instance LLMs. Overview ...
... profitability are front and center for business leaders. Chief enterprise architects must embrace advances in AI, technology and best practices to guide the delivery of productive and innovative architectures. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
... Access Research Already a Gartner client? Just stopping by? Use this Tool to create a job description when hiring a chief enterprise architect to help guide transformation, build resilient strategies and drive innovation. Aspiring chief enterprise architects can also use the Tool to help them gain the required ...
... enterprise architecture guardrails. EA leaders should use this tool to help their organization produce AI reference architectures that can be used to guide solution design and delivery teams. When to Use Contributors Gartner Recommended Reading Gartner Research ...
Analyst(s): Marcus Blosch | Shubhangi Jena | Andreas Frangou
... look to tech leaders to unlock the value of generative AI and drive strategy, the onus is on CIOs to expand their influence with CEOs. This podcast guides CIOs on building connections with CEOs, from managing introversion and gaining crucial face time to avoiding one all-too common mistake. Overview ...
Analyst(s): Gabriela Vogel | Shawn Murphy | Eyad Tachwali | Ed Gabrys | Jennifer Carter
... Access Research Already a Gartner client? Guiding customers to the best channel to resolve their issue is critical for creating a low-effort customer experience. Customer service and support leaders can use this tool to audit their current channels’ capabilities and identify the best-fit channels to ...
Analyst(s): Customer Service and Support Research Team