... capabilities to enhance network flexibility, scalability and cost-effectiveness for enterprise clients. This analysis examines key trends shaping the market and profiles leading CSPs, highlighting their diverse approaches to NaaS. Overview Analysis Product or Portfolio Overview How AT&T Competes Product ...
Analyst(s): Dennis Stevens | Gaspar Valdivia | Ajit Patankar
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? Vendors from the CCaaS, CRM CEC and DCS markets are innovating to support evolving customer engagement needs such as conversation orchestration and channel-less experiences. This research examines key trends in digital customer service, and highlights leading ...
Analyst(s): Brett Overbey | Ajit Patankar | Brian Doherty
... The CRM customer engagement center market evolution is accelerating, driven by AI and functional convergence. Customer service and support leaders should use this research to evaluate the CRM CEC products from 11 vendors across 14 capabilities and five use cases. Overview What You Need to Know Analysis ...
Analyst(s): Francesco Vicchi | Pri Rathnayake | Drew Kraus | Jim Robinson
... business impact, and build lasting competitive advantage. Use these helpful resources to learn more about the 2026 awards: Awards Reference Guide Category Guide Chief Communications Officer of the Year Honoring CCOs who elevated Communications through strategic leadership, innovation and enterprise-wide ...
... Access Insights Already a Gartner client? With 21% growth in 2024, the global semiconductor market will have a three-year cycle of double-digit growth. Revenue will reach $733.0 billion in 2025 (up 11.8%) and $814.8 billion in 2026 (up 11.2%). GPUs and AI accelerators will dominate, surpassing $150 billion ...
Analyst(s): Shrish Pant | Joseph Unsworth | Rajeev Rajput | Jon Erensen | Jainendra Singh | Roger Sheng | Stacey Yin | Kanishka Chauhan | Yashika Goyal | Masatsune Yamaji | Menglin Cao | Kartikay Gulani
... growing consumer demand for AR and VR features in their online shopping experiences, but less than one-fifth of analyzed brands have integrated them. To guide marketing leaders, Gartner analyzed current consumer demands and brand practices to determine best-in-class AR and VR adoption strategies. ...
... architect role should strive to rapidly gain cross-functional alignment on a small number of strategic principles for cloud adoption. These can be used to guide cloud governance and cloud operating model decisions prior to creating a detailed cloud strategy. Overview Analysis Recommendations Conclusion Gartner ...
... demand for seamless online buying experiences, shopping tools, as well as rapid martech advancements in generative AI. CMOs should use this research to guide their investments in digital commerce capabilities and improve their GenAI and channel marketing strategy. Introduction Analysis Gartner Recommended ...