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Guide October 29 2024
... are serious about delivering a positive UX should ensure that: UX is a core competency of digital product teams, driving vision, strategy, product-market fit, screen design and overall experience. User-centered design is implemented by professional UX staff using powerful UX tools and informed by user ...
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Research January 29 2026
... Selling Digital Transformation: A CIO’s Guide to Crafting Better Stories Use this practical approach to storytelling to help you sell digital transformation. Analyst: Ed Gabrys In this new, highly digitalized era in which most of us work, play and live, it can be difficult to get a simple understanding ...
Research May 2026
... sourcing strategies are disconnected, technology investments fail. IT procurement leaders should apply a TSO approach to align and validate decisions, guide market engagement and ensure sourcing outcomes reflect enterprise strategy and deliver business value. Insights at a Glance Impact Actions Cautions How ...

Analyst(s):   Jaswant Kalay   |   Yanni Karalis
Premium Research Apr 2026
... Microsoft is a major global technology player offering a wide range of solutions, including Azure, Microsoft 365, and more. This research provides a comprehensive overview of Microsoft’s product strategy and roadmaps, equipping CIOs with valuable insights to prioritize its strategic investments. Gart ...

Analyst(s):   Kyle Davis   |   Robert Anderson   |   Dan Wilson   |   Jim Hare   |   Nader Henein   |   Ed Anderson   |   Robert Thanaraj   |   James Boyle   |   Aadil Nanji   |   Adam Preset
Research Apr 2026
... Access Insights Already a Gartner client? Audit committees rely on their CAEs for quality information, while CAEs need their AC’s support and direction. CAEs can maximize their effectiveness by optimizing all three interactions with the AC: one-on-one with the AC chair, private meeting with all AC mem ...

Analyst(s):   Tim Berichon   |   Ella Yi
Research Apr 2026
... Access Insights Already a Gartner client? Agentic AI is rapidly expanding CRM autonomy across marketing, sales, service and digital commerce. However, without explicit boundaries for human judgment, enterprises risk degrading customer trust, brand consistency and governance. This research provides ent ...

Analyst(s):   Guy Wood   |   Ilona Hansen
Premium Research Apr 2026
... Rapid AI adoption and hidden usage expose firms to severe risks. AI leaders supporting board members should use this research to equip their boards with vital questions to hold management accountable. Download the attached presentation slides to build a robust, enterprisewide AI governance strategy. ...

Analyst(s):   Avivah Litan   |   Tina Nunno
Research Mar 2026
... Access Insights Already a Gartner client? To ensure success and maximize ROI, planning leaders should evaluate AI initiatives for feasibility and readiness, and prioritize them by impact and scope. Leverage the 4A AI model to assess, prioritize, and sequence projects, accelerating strategic outcomes a ...

Analyst(s):   Mustapha Ezzeddine   |   Saikat Ray
Premium Research Apr 2026
... To drive digital innovation and scale AI, CIOs must enhance their EA capabilities to be proactive and value-centric, and drive future strategy and execution enabled by IT. But, on small IT teams, EA practices are often informal. CIOs should use this tool to assess and advance their EA capabilities. W ...

Analyst(s):   Roger Caleya   |   Donna Scott
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