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... desk and IT support software market uncovered as part of the Gartner Digital Markets 2022 Global Software Buyer Trends Survey, providing trends and actionable insights into B2B buyers’ shifting needs and behaviors across dozens of countries and industries. Download this guide to understand the help desk ...
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... through analyst guidance and structured processes. Industry Manufacturing Revenue $2B+ Employees 7,500+ Related Gartner resources The CMO Value Playbook Guide to Boosting Martech ROI Gartner for Marketing Score ...
Research May 2025
... Access Research Already a Gartner client? This tool provides a template for CCOs to analyze insource or outsource decisions using the goals-needs-resources model. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Paul Swiergosz
Premium Research Jul 2025
... Government CFOs can fulfill policy mandates pushing technology modernization and tackle legacy systems by proactively using a mission-centric lens that drives organizational outcomes. This research outlines a four-step strategy to help jump-start CFO’s mission-centric technology modernization journe ...

Analyst(s):   Shankar K   |   Marcus Marion
Premium Research Oct 2025
... In 2026, software engineering teams will be dealing with demands for increased productivity, more use of AI and improved security. Technical professionals should focus on software engineering fundamentals, implement platform engineering and build bridges with security to navigate this environment. Ov ...

Analyst(s):   Roy Triesscheijn   |   Paige Kirk   |   Sushant Singhal   |   Bill Holz   |   Johnny Walters   |   Danny Brian   |   Erin Khoo   |   Matt Brasier
Research Oct 2025
... Access Research Already a Gartner client? Financial services CMOs must ensure martech investments align with business needs and maximize the technology’s impact to achieve marketing objectives. Evaluate your martech needs against the downloadable list of vendor products across categories commonly used ...

Analyst(s):   Ross Cosner   |   Jeff Cohen
Premium Research Sep 2025
... Banking CIOs need insights into how mature and widespread technological innovations are, how relevant these innovations are for addressing current challenges, and how they can leverage industry opportunities. CIOs should leverage Gartner Hype Cycles to develop and refine their technology strategy. An ...

Analyst(s):   Uri Lerner
Premium Research Jul 2025
... CIOs need insight into key technology adoption priorities, including AI and security, to craft and benchmark their digital strategy. This research highlights IT leaders’ adoption plans and risk and value assessments for software engineering, D&A, I&O, security and portfolio management technologies. A ...

Analyst(s):   Miriam Colman
Premium Research Oct 2025
... Engaging effectively with the board of directors can define a CIO’s success. CIOs can use this tool to set up effective conversations on four key board priorities: digital strategy and execution, enterprise growth, AI investments, and risk and security. Gartner Research ...

Analyst(s):   Tanya Arora
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