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Research Aug 2025
... Access Insights Already a Gartner client? The BPS market is forecast to grow at a five-year compound annual growth rate of 3.5% in constant currency to reach almost $268 billion by 2029 from $221 billion in 2024. Buyers’ rapid transition from labor-intensive to asset-driven services, coupled with the ...

Analyst(s):   Scott Frederick   |   Mohit Khemka
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Research Apr 2025
... research to establish how and when to respond to and utilize this technology. Overview Introduction Analysis Gartner Recommended Reading Note 1: A Brief Guide to the Physics of Quantum Computers Gartner Research ...

Analyst(s):   Chirag Dekate   |   Matthew Brisse   |   Mark Horvath
... Capabilities Discover how Fidelity Security Life Insurance Company partnered with Gartner to modernize its audit and risk functions using Ignition Guides, maturity frameworks, and analyst advisory support to build best‑practice capabilities and elevate risk management across the enterprise. Mission-critical ...
Research Jun 2025
... Access Insights Already a Gartner client? The IAM market faces growing uncertainty due to evolving human and machine identities, alongside AI-augmented threat advancements. As providers expand their portfolios into adjacent segments, new competitive market dynamics are in flux. Overview Strategic Planning ...

Analyst(s):   Tarun Rohilla   |   Sean ONeill
Research Jul 2020
... The smooth “swoop” recovery of top line IT Spending masks turbulent recovery at the country, vertical and market level. Global IT spending will decline 5.5% in 2020, but there are some IT markets growing over 1.6% while others contract by 20% in constant currency. Table of Contents List of Tables Overview ...

Analyst(s):   Nolan Reilly   |   John-David Lovelock
... service management platforms. They needed to map their maturity level, align technology choices with cost criteria, and develop a strategic roadmap to guide future investments and achieve significant cost savings. How Gartner helped Gartner provided Wipro Enterprises with analyst guidance and valuable insights ...
Client Story July 23 2026
... Client Story Guiding S&OP Transformation Through Business and Technology Insights Support Read how Gartner helped an Australian mining company unlock $500 million in potential value via S&OP transformation. Mission-critical priority An Australian mining company partnered with Gartner for Supply Chain ...
Article June 08 2026
... investment. Anticipating shifts in the market, profiling buyer personas and decision‑making behaviors to tailor product strategy, packaging and go‑to‑market approaches as competitive dynamics evolve. Understanding customer needs and revenue opportunities, using market and peer insights to uncover unmet demand ...
Research Aug 2026
... governance and adoption. These challenges are further compounded by immature technology and the need to expand AI initiatives beyond pilots. This guide provides the leaders responsible for AI a clear framework to navigate the experiment-to-scale journey. Strategic Planning Assumptions Analysis Research ...

Analyst(s):   Sumit Agarwal   |   Craig Porter   |   Pieter den Hamer   |   Rita Sallam   |   James Plath   |   Tigran Egiazarov   |   Mehmet Yaliman   |   Hugo Meyer
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