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Research Nov 2025
... client? The emergence of AI challenges traditional I&O sourcing models, where cost and labor arbitrage were key. Heads of I&O can use this three-step guide to strategically reevaluate outsourced labor that performs routine, repetitive tasks, as AI makes insourcing viable and potentially more cost-effective ...

Analyst(s):   Ryan Shows
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Premium Research Feb 2026
... To scale growth and drive value, CSCOs cannot just stop at AI adoption and move past AI-human collaboration. This note guides CSCOs to lead supply chain talent that co-evolve with AI, harness AI-human team intelligence to reduce collaboration frictions, and rearchitect workflows with agility. Insights ...

Analyst(s):   Mel Mohamednur
Research Oct 2024
... accelerated growth services and reposition their offerings to support this top-line-growth ambition. Overview Strategic Planning Assumption Introduction Market Trend Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jouni Forsman
Premium Research Nov 2024
... This go-to-market plan describes the messaging language, the different buying team needs and the types of enterprise where fleet management software should be positioned for success. Product leaders can use this document to accelerate their lead qualification and sales cycle processes. Overview Strategic ...

Analyst(s):   Bill Ray
Blog Post June 10 2019
... Are you interested in making an impact with your work? When you join Gartner’s Digital Markets team you’ll be given the opportunity to provide small businesses the information they need to make informed business decisions. On our sales team, you will act as a trusted advisor to our small business ...
Premium Research Feb 2024
... requires alignment with new competitors and buying trends. Product leaders at CSPs can use this research to grow revenue by identifying key product, go-to-market and ecosystem strategies for enterprise communications and digital services. Overview Analysis Background and Context Gartner Recommended Reading ...

Analyst(s):   Pablo Arriandiaga   |   Gregor Petri   |   Gaspar Valdivia   |   Jon Dressel
Research Jul 2019
... Service providers need a focus on competitive advantage, M&A and risk profiling to succeed in both traditional and digital services in a hypercompetitive market. CM BPO service providers should align capabilities and functionality with key competitive strategies that help differentiate services. Analysis Competitive ...

Analyst(s):   TJ Singh
Research Jan 2024
... in their day-to-day tasks and workflows. This research helps frame the revenue opportunity and risks associated with vendor participation in these markets. Investment Implications What to Watch For Gartner Research ...

Analyst(s):   Adam Woodyer
Research Jun 2024
... observability sector within the infrastructure software segment, which is expected to grow at a 12% CAGR through 2027. We also include a review of the market dynamics and leaders in this space, including Datadog, Dynatrace, New Relic, Cisco/Splunk and IBM. Essential Insight Gartner Research ...

Analyst(s):   Sheetal Duggal   |   Scott Morrison
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