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Research Jun 2024
... Already a Gartner client? There is much commercial hype in the industry around network as a service but with significant differences on what it means. Communication service providers that sell enterprise network services cannot neglect this trend, and need to build and differentiate their NaaS offerings. ...

Analyst(s):   Gaspar Valdivia   |   Ted Corbett
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Research Feb 2025
... individual agent QA scores yield little insight into how to improve strategic service quality issues. Customer service and support leaders should change how QA data is analyzed and leveraged to drive significant changes in broader service and enterprise outcomes. Overview Introduction Analysis Gartner Recommended ...

Analyst(s):   Kathy Ross   |   Deborah Alvord   |   Jonathan Schmidt
Premium Research Nov 2024
... CSAT is the most common customer service metric, but teams often deploy it in the wrong way, leading to incomplete insights and poor decision making. Customer service and support leaders can use this research to understand how to measure and interpret CSAT to improve service interactions and CX. Overview ...

Analyst(s):   Deborah Alvord
... reflecting its broad range of use cases. Table 1. Worldwide IaaS Public Cloud Services Market Share, 2016-2017 (Millions of U.S. Dollars) Company 2017 Revenue 2017 Market Share (%) 2016 Revenue 2016 Market Share (%) 2017-2016 Growth (%) Amazon 12,221 51.8 9,775 53.7 ...
Research Apr 2025
... Access Insights Already a Gartner client? Generative AI, data and analytics, security, software applications, and cloud are the key theme areas that will drive technology investments in India over the next three years. TSPs can use this research to strategically guide their future offerings as they pl ...

Analyst(s):   Rajeev Rajput   |   Naresh Singh   |   Charanpal Bhogal   |   Alizeh Khare   |   Ehtisham Zaidi   |   Anushree Verma   |   Varsha Mehta
Research May 2024
... Access Insights Already a Gartner client? After an 11.7% decline in 2023, the semiconductor industry is entering a revenue recovery phase. Worldwide semiconductor revenue will grow 17.4% in 2024 and 13.7% in 2025 to cross the $700 billion milestone. Memory will lead 2024 growth at 70.5%, while nonmemo ...

Analyst(s):   Rajeev Rajput   |   Nikita Singh   |   Masatsune Yamaji   |   Shrish Pant   |   Joseph Unsworth   |   Jon Erensen   |   Alan Priestley
Research May 05 2017
... adapt to compete with the best in the world. In our 15th edition of the Supply Chain Top 25, we have an impressive group of leaders with new lessons to share, including two recent entrants from the retail and chemical sectors. Complete the form to get your free copy. ...
Research July 02 2021
... the best CFOs develop capital plans? A growth-oriented capital deployment strategy is useful in improving returns on capital, as well as creating a shared C-suite/board vision for risk tolerance and communicating intentions to stakeholders. Review our set of simple frames to describe capital allocation ...
Research December 04 2020
... achieving short-term savings through cost reduction targets. Gartner research recommends using a total cost of ownership (TCO) model to focus instead on shared strategic goals. Shifting toward TCO is hard, but not impossible, and helps to optimize supply chain costs. Download the research to understand the ...
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