... High-effort customer service experiences are expensive to serve and detract from service’s objective of driving customer loyalty. Customer service and support leaders can use this research to understand how to effectively measure the CES and the impact that effort has on CX. Overview Introduction Analysis ...
Analyst(s): Deborah Alvord
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... scenarios, often hindered by development challenges, lack of ROI and unclear processes. Join this complimentary Gartner webinar as Gartner experts share how security automation can revolutionize your cybersecurity operations. You will walk away from this session with answers to your vital questions and ...
... actually using those benefits, so education and incentives are important. Shared Purpose: Fifty-three percent of employees want their organization to act on issues they care about — beyond simply making a statement. But in acting on a shared purpose, organizations face tension between activism and representing ...
... GenAI and other digital technologies hold significant potential to transform work and drive productivity gains. However, achieving these outcomes requires more than adopting tools or following trends. In a market flooded with inflated promises and hype, many organizations risk costly missteps by inv ...
... Global digital leaders need strategic insights into emerging technologies to navigate ongoing evolution and disruptions, while pursuing digital transformation and strategic business priorities. According to the 2024 Gartner CIO and Technology Leaders Priorities Survey, 83% of C-suite executives (non ...
... dollars in 4 years. By 2028, GenAI will account for over $1 trillion in spending, including the new markets, such as AI models, specialized AI-managed services and AI-optimized IaaS. However, the journey to realizing AI's full potential is fraught with challenges. Many early-stage GenAI projects have faltered ...
... research to help you: Assess CRM and CX maturity and prioritize between projects Show best practices and the pitfalls to avoid in laying solid foundations Share what the most advanced organizations are doing to achieve competitive differentiation Help select technologies that will support delivering on CRM and ...
... visibility, expertise and tools to get information flowing freely by: Creating D&A capacity by redirecting resources Breaking down resistance to data sharing Building tools to support innovation at speed Download to learn each step along with key Gartner recommendations. ...
... Practices to Identify and Optimize Business Value Related Research Business Domain and Industry Vertical Use Cases and Capabilities Related Research Data Sharing and Monetization Practices Related Research Related Priorities Gartner Analysts Supporting This Trend Related Resources Webinars Gartner Insights Abstract ...