... Access Research Already a Gartner client? Concerns about complying with sovereignty requirements have been rising among customers of cloud services. Communication service providers looking to participate in the sovereign cloud opportunity must structure their offerings to support client sovereignty expectations ...
Analyst(s): Sylvain Fabre | Jon Dressel | Rene Buest | Gregor Petri
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... Synthetic data, personalization, conversational AI, and AI agents are key generative AI capabilities that technology service providers should exploit in new products and services. Product managers should focus on simulating digital moments to help customers realize business value more quickly. Overview ...
... Cloud AI services can accelerate the delivery of AI capabilities in product and service offerings. However, AI training and inference can consume vast amounts of energy and other resources. Using the 10 tactics described here, executive leaders can use cloud AI solutions sustainably. Overview Analysis ...
... and also reduces risk for Exoprise customers. This research helps end-user services and digital workplace leaders understand the impact of the corporate transaction. Key Background Considerations for Technology and Service Selection Gartner Recommended Reading Gartner Research ...
... Customer-facing, conversational generative AI can help customer service and support leaders deliver better service at scale, but it requires strategic planning to manage its unique risks. This research educates leaders on these risks and offers actionable insights for mitigation. Overview Conclusion ...
Analyst(s): Emily Potosky | Kim Hedlin | Aman Jagdev | Melissa Fletcher | Olivia Foster
... There will be no LEO broadband services as effective as Starlink through 2028. At least four additional service providers will emerge by 2030; therefore, innovation leaders should avoid long-term commitments. In the short term, several alternative wireless technologies may suit special cases. More Detail ...
... Logistics leaders who rely on legacy outsourcing strategies to manage their logistics service providers face cost volatility, varying service levels and lack of innovation. This research outlines logistics sourcing best practices to ensure you realize maximum value and are protected from risks. Overview ...
... models for delivering equipment (and products) as a service, CIOs in asset-intensive companies will have to manage external equipment support contracts. This guide describes the technology requirements in contract management for equipment as a service. Overview Introduction Analysis Gartner Recommended ...
Analyst(s): Katell Thielemann | Kristian Steenstrup | Eric Goodness
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Priority 3: Data, VoC and customer service metrics
Many service organizations struggle to capture, share and generate value from VoC data. As a result, 67% of service leaders said that it will be important for them to address the difficulty of capturing, sharing and generating value from VoC data in ...