... University: Duke University Job Title: Business Associate, Client Services Rotational Program Office Location: Fort Myers, FL Describe your job in 25 words or less: Providing data-based insights to senior leadership within the Client Services organization and identifying innovations to drive improvements ...
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... Gartner client? ITSM maturity is essential for delivering consistent, high-value IT services but many organizations are unclear on where to start or how to prioritize. This research provides a framework to help IT service management leaders prioritize and implement sustainable improvements across six ITSM ...
Analyst(s): Ankita Hundal | Mark Cleary | Joe Rogus
... technology as the key to scaling legal services but, too often, it is an ineffective and superficial fix for deeper rooted issues. Use this roadmap to improve your approach to digital enablement and achieve tangible improvements in legal technology and service delivery. When to Use Directions for Use ...
... Government organizations are adopting design-oriented approaches to drive service innovation and support their commitment to deliver outcome-focused services. Government CIOs must understand human-centered design — its benefits, limitations and unique capabilities required for successful adoption. Strategic ...
... software products to manage revenue and customer service, utility CIOs must address new requirements resulting from changing utility business models during energy transition. This Market Guide provides insights on utility billing and customer service systems. Overview Strategic Planning Assumption Market ...
... integrate services from around the state of Minnesota in serving its clients. Technology makes all of this possible right now. Big vendors used to offer the midmarket big solutions; now technology allows these enterprises to develop rightsized solutions. Case Study Providing Access to Services Using the ...
... is flat or declining, yet 85% expect an increase in service demand. As citizens embrace digital government, political leaders push for reform, and mission partners fund their own IT projects, IT leaders need to reexamine how they deliver their services. Gartner Insights Abstract ...
... and intelligent urban ecosystems will have to build citizen outreach and attractive service strategies by involving a data ecosystem, citizen insights and new ways of using technologies to deliver customized service experiences. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended ...
Analyst(s): Pedro Pacheco | Bill Finnerty | Milly Xiang | Bettina Tratz-Ryan
... Reliance on services from large cloud providers is growing. Security and risk management leaders keen to avoid security failures and ensure regulatory compliance should use this tool to develop or update security policy to address the unique risks and characteristics of these public cloud services. When to ...